Keytree successfully implemented SAP SuccessFactors into the Greggs infrastructure, to help meet its Recruitment Management and Recruitment Marketing needs. The ‘food on the go’ retailer also selected the SuccessFactors Learning Management Solution (LMS) to support all training requirements.
The hiring process at Greggs was previously completed using an in-house, bespoke system. All applications and correspondence would be completed manually via the website with data then extracted from the site and re-entered into their internal system. Greggs identified that there were significant opportunities to automate many of these manual processes and Keytree implemented SuccessFactors Recruitment Marketing and Recruitment Management in 2016.
SuccessFactors now allows Store Managers and Area Managers to raise requisitions themselves and the Greggs recruitment team can now manage all job applications in one centralised system. The project retained the existing website, and the solution was built on top – providing real-time data on all available positions and listing the total number of applicants for each vacancy. Greggs also purchased the Multi-Postings tool, which was included in the implementation, allowing live jobs to be shared with recruitment sites such as Reed and Monster.
The 15-week implementation project provided Greggs with the tools to roll out the recruitment solution across the organisation, and all 20,000 staff can apply for jobs advertised as everything is now managed in a single, company-wide system. The entire recruitment process, from the applicant posting interest through to interviews and hiring, is fully managed via SuccessFactors.
The SuccessFactors recruitment solution went live in December 2016 – the site had 160,000 hits in the first month with 50 percent coming via mobile devices, 22,000 external subscribers and 25,000 job applications submitted during the four-week period. All online training for Greggs courses was done using SuccessFactors LMS, and each Greggs employee all have a unique candidate profile where they can upload their CV and search for any job that has been posted.
