Press

Keytree increases presence in South Wales with new office to house 120 staff

Keytree, firmly established as a world leader in delivering exceptional enterprise digital solutions, is expanding its Wales operation creating a Managed Service Centre of Excellence, R&D, Innovation and Delivery Centres. The company has moved into a new office location in the heart of Port Talbot, South Wales, with a capacity of 120 staff. Existing staff are predominantly from the Swansea Bay area and Keytree is committed to investing in and developing the highest quality talent from the region. Keytree has moved into the newly renovated magistrates court building in Port Talbot, transforming it into a state-of-the-art building, demonstrating Keytree’s commitment to providing its clients with the highest quality onshore, nearshore and offshore global services.

The new Managed Services Centre will enable continued growth, fuelled by demand from existing clients for which Keytree provided its consulting and implementation services and those who had implementations handled by other SAP partners. The office will also support clients who have implemented Keytree’s industry packaged solutions, Bridge for Retail, CPG and Professional Services and will provide specialist capabilities to clients who wish to accelerate their transition from SAP’s older ECC6 versions to SAP’s integrated cloud suite which includes S/4HANA, C/4HANA, SuccessFactors and Ariba.

On making the announcement Keytree CEO Dan McNamara commented “As an organisation we are committed to delivering the highest quality solutions for our customers. This expansion in South Wales will allow us to continue to innovate and expand, attract and develop the best people and support them in achieving their potential which will undoubtedly benefit our existing and future customer base. We look forward to continued growth in the region and further engagement with local businesses and the wider community.”

Following the launch of a South Wales base in Port Talbot two years ago, Keytree has established close relationships with various educational bodies including Swansea and Cardiff Universities and Neath Port Talbot College and will look to recruit the best graduates from these organisations as the operation continues to thrive. Keytree also has a close working relationship with South Wales based Sports & Wellbeing Analytics who, supported by Keytree and Swansea University, has designed and built an award-winning head impact management and monitoring system, PROTECHT, to better understand and prevent issues relating to concussion in impact sports. Currently in use at Ospreys Rugby and Cardiff Blues, the ground-breaking technology utilises sensors in a mouthguard to display data resulting from head impacts. Keytree believes in supporting the communities in which it operates and South Wales is no exception – as a sponsor of Port Talbot Town Football Club Youth Academy, Talycopa AFC and Swansea’s Ospreys Rugby club and will continue to seek out further sponsorship and investment opportunities.

In addition to its headquarters in London, Keytree has recently established a development centre in Bangalore, India, to work with large, medium and small enterprises developing and executing their cloud digital transformation strategies. It has an office in Madrid which specialises in agile delivery, innovation and business development in the region, employing over 60 staff. Keytree also has an office in Toronto, which is responsible for growing the North American arm of its business and Sydney, focussed on business development in the Asian market, making Keytree a truly global organisation servicing its customers 24/7.

Keytree managing director Tim Kyle commented “We are thrilled by the success of our South Wales base over the last two years which is a testament to the dedication and skill of the entire team. We have a number of exciting projects and initiatives in the pipeline for the coming years and the capabilities of our new office will be pivotal.”

Keytree Expands Business with Establishment of India Development Centre

Keytree has established an office in Bangalore, India, to work with large, medium and small enterprises developing and executing their digital transformation strategies. The office, Keytree’s first in India, will be run by General Manager Lakshminivashini Jaganathan, who will be joining at the end of summer, and will be responsible for growing the business in the region, reporting directly to Keytree’s Director of R&D, Stuart Clements.

The company, established as a market leader in delivering exceptional enterprise digital solutions, is committed to hiring the highest quality and most experienced talent from the region to provide cutting edge technology integration and Cloud Platform services. The office, which will continue to strengthen Keytree’s global strategic partnerships with SAP, AWS and Microsoft Azure, is located adjacent to SAP Labs in the Whitefield area of Bangalore, which exemplifies Keytree’s longstanding relationship with SAP. Keytree’s highly respected international brand and high-profile client list will be a major factor in attracting local talent and in winning local opportunities.

On making the announcement Keytree CEO Dan McNamara commented “As Keytree has gone from strength to strength, we have long identified India as a key strategic sector of growth for Keytree. Following our expansion into North America and APJ and with projects spanning over 30 countries, combined with the wealth of talent and expertise India has to offer, now is the perfect time for us to expand into this territory.”

Lakshmi will be joining from a Global Investment Bank – CIO organisation where she recently led their Robotic Process Automation (RPA) Centre of Excellence and India Innovation Labs effort. She has a proven track record in helping forward looking internal enterprises to re-imagine and transform their business processes effectively. Lakshmi has built a reputation as an exceptional software engineer who has helped large organisations to adopt and scale leading edge technologies successfully.

In addition to providing digital consultancy services to new and existing clients Keytree is also establishing an Innovation Centre, tapping into the technology talent in Bangalore. This will enable Keytree to scale across its full range of services including Machine Learning, Analytics and RPA, delivering further business value to our clients.

Lakshmi commented “Keytree is hugely respected across the world as a market leader in delivering enterprise digital solutions and Cloud Platform development. I am thrilled to be joining the team to use my experience and knowledge to provide the very best business value to our customers and help take Keytree’s business to the next level.”

Stuart Clements added “I am thrilled Lakshmi is joining us and confident, in the very near future, Keytree will be firmly established as the very best technology consultancy, innovator and product developer operating in India. I look forward to working with her and her team on this hugely exciting opportunity.”

Richard Benson joins Keytree as Head of Data Science

Richard is a highly experienced chip-design engineer with more than 20 years’ experience in senior roles with some of the global leaders in semiconductor manufacturing including Philips Semiconductors, AT&T, Lucent Microelectronics and LSI.

Richard has extensive experience in leading technology businesses to identify opportunities to improve business performance through data-driven techniques and development of Machine Learning solutions for sectors/applications spanning cyber security, healthcare, supply chain logistics, finance, revenue protection, demand forecasting and predictive maintenance. He is looking forward to the challenge of building a data analytics team to deliver high impact data-driven solutions and extending Keytree’s lead in this space using the latest Machine Learning techniques within the SAP environment.

Keytree & Essar to build a Digital Customer Experience – Essar Stanlow 2.0

Essar Oil UK own and operate the Stanlow Manufacturing Complex – the third largest refinery in the United Kingdom which provides 16% of the UK’s road transport fuel requirements. Following a major overhaul of the Manufacturing Complex, which has given Essar increased operational capabilities, the business is delivering Stanlow 2.0 – a programme that will digitally transform a previously static refinery.

A pivotal aspect of this transformation is the introduction of new digital channels for Essar customers to easily interact with the organisation and to ensure this strategy becomes a reality – Essar has joined with customer and user experience experts Keytree to deliver the new Essar Customer Portal.

Keytree Head of VAR & Managed Services, Joe Campbell, to present Bridge for Retail in first in a series of Webinars

On 24 June Keytree and SAP will be hosting the first in a series of webinars around Keytree’s brand new offering – the SAP Qualified Partner-Packaged Solution ‘Bridge for Retail’.

The end-to-end solution is comprehensive, subscription and cloud based, designed to reduce back office costs, increase efficiency and profitability, enhancing revenue and provides a seamless customer experience. Keytree has created this integrated, end-to-end solution using the latest SAP Enterprise software – simplified and configured for the needs of any retail organisation selling directly to consumers.

Register for the webinar here.

Keytree Director of RPA & Machine Learning Stuart Clements joins Game-Changers radio show panel to discuss innovation for business value

The buzz: “The mobile revolution is changing the way organizations work, manage their operations as well as engage with their employees” (J.Panchal). We’re accustomed to leveraging mobile apps in our private lives, but many of us have access to few – often un-friendly – mobile apps for work.

In 2016, Apple and SAP formed a partnership to jointly drive adoption of Enterprise Mobility for companies of all sizes, industries and countries. What’s next? Democratizing innovation via Machine Learning and Augmented Reality, processes, and best practices. Keytree’s Stuart Clements, joined host Bonnie D. Graham and guests Morten Gram, VP at Trifork Smart Enterprise and Holger Fritzinger, VP, Head of Apple SAP GoToMarket to discuss in detail.

Listen to the show here.

Keytree board member James Woodhouse named ‘Managing Director – Products’

James Woodhouse, Keytree board member and former COO has been named Managing Director – Products. James will report directly to CEO Dan McNamara and will play a lead role in taking Keytree’s KIT and Matrix Booking products through the next stage of their development and growth. He will be responsible for growing both businesses internationally, building on the substantial success they have already achieved.  Positioning James to head up the Keytree products division exemplifies the board’s commitment to this area of the business in the short, medium and long term.

KIT and Matrix Booking are run as ‘businesses within a business’ at Keytree. They each have dedicated product owner, technology, development, sales and marketing teams. They leverage Keytree services such as Finance and Human Resources, in addition to accessing considerable wider Keytree expertise such as cloud specialists, technical architects, data specialists, experience designers and a deep pool of developers. James brings extensive technical, operational and management experience to the role which will involve identifying opportunities for expansion, supporting the teams currently in place and liaising with current and future clients and customers.

COO shifts role as Keytree Products, KIT & Matrix Booking, go from strength to strength

On making the announcement Dan McNamara commented: “Keytree has been a product developer for over five years now, starting with Matrix Booking in 2014 and KIT in 2017. In that time, we have seen the Matrix Booking client list go from one in August 2014 to over 50 today. KIT, a younger product, can already boast some of the world’s most recognisable brands amongst its client list. This is all down to the hard work and commitment of both teams. Now is the perfect time for James to take the reins and fulfil our vision for both products – for Matrix Booking to become the de facto solution for resource booking globally and for KIT to become the leading Clienteling and Assisted Selling product in retail worldwide. We are thrilled James has agreed to take on this challenge – no one is better suited to the role.”

James added: “I have been at Keytree for 10 years and COO for over five years – the company ethos and values are in my blood. I know we are perfectly positioned to take both fantastic products on to the next level of growth and success. I have worked alongside the products and their teams from their inception and am delighted to be able to dedicate myself to them. I have already begun to immerse myself with both amazing teams and look forward to guiding and supporting them in the shared ambition of making these products leaders in their fields not just in the UK but across the world. With the infrastructure we have in place here at Keytree we have the very best resources available to make this vision a reality.”

About James Woodhouse

A Keytree board member, James served as COO for over five years, during which time company grew revenues by over 300%. He has over 20 years’ experience managing, architecting and delivering technology to solve business problems – and building organisations to do this. He has delivered innovative and creative solutions across a variety of industry sectors including Financial Services, Public Sector, Travel and Transportation, Energy and Natural Resources, Consumer and Packaged Goods, Retail and Professional Services. James joined Keytree from HCL Axon where he ran the HR Consulting Practice. Prior to that, James worked at Barclays Capital, Axon Solutions, Logica and 121 Consulting.

About KIT

At KIT, we are all about enhancing the Customer and Brand Experience in and around the store for some of the world’s most recognisable and respected retail brands across Fashion, Luxury, Sports, Banking and more. KIT Clienteling provides the full functionality and capabilities of KIT, enabling the Store Associate to create a deep engagement with customers in a governed and secure way, nurturing customer loyalty and driving sales. The KIT Assisted Selling solution is designed specifically for higher throughput and fast-moving retail environments, helping the Store Associate advise on, recommend, up-sell and cross-sell products. KIT has been implemented in some of the world’s most recognisable retail brands in 12 languages across 64 countries. 

About Matrix Booking

Matrix Booking is the leading resource management, meeting room and desk booking software in the UK. Award-winning, open, secure and specifically designed to be quick and easy to implement. Appropriate for the requirements of all modern organisations, Matrix Booking can be applied to a range of resources including meeting room and desk booking, offices, car parking and hardware. Used in over ten countries worldwide, Matrix Booking has a wide range of public sector clients including Ministry of Justice, HMRC and Department of Health. The private sector client list includes some of the world’s most recognisable brands and organisations including EDF and Tommy Hilfiger.

About Keytree

Keytree is an international, award-winning business technology consultancy and product developer, creating exceptional Enterprise Digital solutions. We combine the best people, technology and innovation to design and build beautiful apps, solve complex integration challenges and provide cloud infrastructure, enabling companies to become leaner, faster and more agile. Keytree is a long-term SAP partner and market leader in SAP implementations including S/4HANA, C/4HANA, SAP SuccessFactors and the SAP Cloud Platform. Our client base is multinational, crosses multiple sectors and includes Jaguar Land Rover, ARM, Greggs, BP and the UK Ministry of Justice. Currently with offices in London, Toronto, Madrid, Melbourne and Port Talbot and clients and projects spanning over 30 countries, Keytree plans to open further offices in India and Paris over the coming year.

Keytree at SAPPHIRE NOW & Customer Experience LIVE

The Keytree team will be in Orlando, Florida from 7 – 9 May attending both CX LIVE and SAPPHIRE NOW, which promise to be as spectacular as always. We will be presenting for the very first time Keytree’s Bridge for Retail – a comprehensive subscription-based cloud solution which reduces back office costs, increases efficiency, enhances revenue, increases profitability and provides a seamless customer experience.

As an Apple Mobility Partner, Keytree are involved in this new phase of partnership through the inclusion of our Clienteling and Assisted Selling product KIT, which was built using the SAP SDK for iOS, and an EH&S application. Come to the Apple booth at 11am on Day one, located in the Industries Pavilion to see how KIT enhances the Customer Experience and nurtures customer loyalty using the very best SAP and Apple technology.

You can visit the KIT team on stand #407 at CX LIVE where product specialists will be demoing brand new functionality and showing how KIT Clienteling and Assisted Selling enhances the Customer and Brand Experience in and around the retail store, driving sales and efficiency.

PROTECHT system used by opposing teams for first time

On Saturday 27 April at Cardiff’s Principality Stadium, Ospreys and Cardiff Blues players all wore PROTECHT mouthguards – the first time players from two opposing rugby teams used the award-winning technology.

Sports & Wellbeing Analytics (SWA), supported by Keytree and Swansea University, designed and built PROTECHT, the head impact management and monitoring system, to better understand and prevent issues relating to concussion in impact sports. SWA selected Keytree as the partner of choice based on SAP’s recommendations as the most innovative SAP partner in the UK eco-system.

The unique hardware and electronics embedded in the mouthguard were designed and built by SWA in close collaboration with a team of Keytree and Swansea University specialists. The same team also wrote the firmware used to capture and transmit information wirelessly to a receiver which logs and analyses detailed impact data accurately and in real-time. The innovative and industry-changing project harnesses powerful elements of both SAP Leonardo and SAP Cloud Platform to serve the app used by the pitch-side coaching staff.

Keytree In-store Technology at Shoptalk 2019

The KIT team will be attending Shoptalk 2019, one of the world’s largest retail and e-commerce conferences, running from 3 – 6 March – hosted at the Venetian in Las Vegas.

More than 8,000 individuals attend each year ranging from established retailers, brands and tech companies to sector analysts. Awarded ‘Best Retail Show of the Year’ by Forbes, Shoptalk offers attendees the opportunity to discover the latest trends, innovations and content emerging in the retail narrative with the chance to speak with over 500 exhibitors.

The team will be demonstrating the latest KIT features and will be located at SAP’s Connected Store Showcase at Booth #3016. Attending this year’s event will be Nadim Shamoun, VP of North America Sales and Karina Kholodova, KIT Product Specialist.

To meet up with the team to review our Clienteling and assisted selling features – or to simply request a demo, please contact karina.kholodova@keytree.co.uk for more details or to book an appointment.

Derby day landmark for PROTECHT system

Instrumented mouth guards were used successfully at this weekend’s Ospreys v Cardiff Blues game. Sports & Wellbeing Analytics (SWA) and Keytree, together with Swansea University, have designed and built an instrumented mouth guard to better monitor, understand and tackle issues relating to concussion in professional rugby. It is proving to be hugely popular with the teams and players, as reported by the BBC.

The PROTECHT system uses technology that fits within the player’s gumshields, transmitting head impact data to the sideline which is monitored in real time. Many head impacts can go unnoticed and this technology ensures that there is objective and active surveillance supporting the team’s medical staff in their assessment of the players.

Keytree has been intimately involved in all aspects of the project from the hardware to software delivery. This is a demonstration of the company’s devotion to using its wide-ranging expertise to tackle real-world challenges and work with organisations such as SWA and Swansea University who share those values. The project itself was the genesis of Keytree’s Port Talbot office, which is now thriving – the embodiment of Keytree’s commitment to creating jobs across the UK and investing in the local communities where its offices are located.

Player welfare key to PROTECHT

Concussion has been a hot topic in rugby for some time now and Saturday’s game, however, was the first time that players on two opposing teams have worn the cutting edge technology in a competitive game.

“The main driver for us here is player welfare,” said former Ospreys chairman Roger Blyth, who is an investor in the technology. He added: “Given our background, we see this as an integral part of where the game is going. The more we can do to get more informed data to make more informed decisions about training loads, games etc., and each individual player’s welfare the better.

Researchers at Swansea University have worked with SWA in developing the technology and the data being produced is key to informing training methods and matchday loads. Chris Turner, CEO of SWA who have developed the PROTECHT system, said: “It is great for us to see the serious intent being shown here to use technology to make a positive change to this critical aspect of player welfare given the focus on this issue in the game right now. We are delighted to be working with both teams, the WRU, the Guinness PRO 14 and World Rugby to make this possible. I am sure they will no doubt be keeping a keen eye on the results from Saturday for reasons other than the score.”

Keytree In-store Technology at National Retail Federation 2019

For the third year in succession, the Keytree In-store Technology (KIT) team are heading to New York City for NRF 2019: Retail’s Big Show and this year the team will be meeting with new and existing clients at Booth #3430. The team will once again be showcasing the KIT product portfolio and sharing exciting new product developments at the Annual Convention & EXPO – NRF’s flagship event, which runs from 13 – 15 January 2019, hosted at the Jacob K. Javits Convention Center.

In 2018, KIT has been successfully deployed in prestigious luxury fashion houses and stores such as Holt Renfrew, a chain of high-end Canadian department stores specialising in luxury brands. As a result, KIT is now being used on a daily basis by store associates worldwide from Europe to Asia to North America. In attendance at this year’s event will be Keytree Director Andrew Miller and Adrian Slater, Head of Retail at Keytree.

Showcasing KIT

KIT will also be part of SAP’s Connected Store Showcase – a dedicated area on the show floor to demonstrate what it takes for companies to create a personalised end-to-end Omni-channel experience for customers. Visitors to the Connected Store Showcase will be treated to an interactive experience that reimagines the store experience for store associates, management and customers alike ensuring the interactions are as remarkable as possible. The showcase will demonstrate how Clienteling puts the store associate at the heart of the customer’s journey with a blending of digital and physical interactions.

KIT reinvents the shopping experience at Holt Renfrew

Holt Renfrew wanted to take its retail offering firmly into the 21st Century and by deploying KIT – the digital implementation has helped to place Holt Renfrew in a position to maximise future innovations. The agile project started in June 2017 and following initial sprint zero activities, the KIT team spent two weeks in Toronto at Holt Renfrew’s flagship 50 Bloor Street store where they ran workshops and held in-depth discussions with Holt Renfrew business execs to understand pain points, strategies and goals.

KIT is specifically designed to be quick and easy to implement, plugging easily into existing back-end systems. For Holt Renfrew, KIT connects to OData services on SAP Cloud Platform which acts as a light middleware tier to orchestrate and secure the connection to get customer details, transactions and the KPI’s store associates need. SAP Cloud Platform is connected to Azure AD to perform Single Sign-on and role-based access to KIT. The SAP Cloud Platform layer also acts as an interim solution allowing Holt Renfrew to provide its store associates with Task, Appointment, Attachment and Note capabilities. KIT went live in nine Holt Renfrew stores across Canada in November 2017 – rolled out to 1,500 store associates in both French and English languages.

National Retail Federation

NRF 2019 is the worlds largest retail conference, accommodating over 37,000 visitors, 16,000 retailers and more than 700 exhibitors. The three-day event aims to bring together ideas and relationships, and help attendees forge new partnerships. The National Retail Federation (NRF) is the world’s largest retail trade association. Its members include department stores, speciality, discount, catalogue, internet and independent retailers, chain restaurants and grocery stores.

Keytree clients announced as UK&I SAP Quality Award winners

Sports & Wellbeing Analytics (SWA) has been awarded gold in the Innovation Category for its Head Impact project in which SWA and Keytree, who are a partner and investor in the initiative, together with Swansea University, designed and built an instrumented mouthguard to better monitor, understand and tackle issues relating to concussion in professional rugby. The project exemplifies the innovative use of SAP technology in a non-traditional field to create meaningful outcomes and demonstrates how technology has a unique ability to change not only the shape of an industry for the better but improve people’s lives. The award was presented by SAP MD, UK&I Jens Amail.

At the same awards ceremony, which took place at London’s Royal College of Physicians on Nov 7th, pladis Global, a global biscuit, chocolate and confectionery company and one of Keytree’s most valued clients, was awarded silver in the Fast Delivery Category for its recent S/4HANA Cloud implementation in the USA. The implementation, led by Keytree, has created new business capabilities and benefits, including the ability to adapt quickly to changing market and consumer needs and preferences and being more agile with customers and consumers.

Greggs go live with SuccessFactors Employee Central

Greggs went live with SuccessFactors Employee Central on Monday 22 October – optimising HR service delivery while providing personalised experiences that improve everyday work-life for the 20,000 Greggs employees. This release is part of Gregg’s five-year Sunrise Programme which began in 2015 when Greggs selected Keytree as its Systems Integrator to partner on its company-wide digital transformation programme. This partnership has been highly effective, with a range of projects delivered to date and others in progress.

Check out our case study on our recent work with Greggs on their digital transformation journey. Greggs are a fantastic and longstanding Keytree client and we look forward to continuing to work together on their hugely successful digital transformation strategy.

Stuart Clements joins Keytree to head up RPA & Machine Learning

Formerly at Deutsche Bank, Stuart Clements has joined Keytree as Director of Robotics Process Automation and Machine Learning to lead that side of Keytree’s expanding business. Stuart’s skills and experience, when combined with Keytree’s proven track record of innovation and creativity, will help Keytree’s customers solve ever more complex business problems using cutting edge technology and solutions.

Stuart’s role at Deutsche Bank was fundamental in establishing a global Robotics Centre of Excellence. He has practical in-depth experience of implementing Robotic Process Automation successfully and overcoming the cultural and implementation challenges involved in a global enterprise. He also has more than 20 years of experience in the financial services and technology industry, taking leadership roles for major global clients and working on complex global assignments.

Keytree and Radical Innovation with SAP Cloud Platform

Keytree will form part of an Innovation Talks session at SAP TechEd Barcelona 2018, taking place at 12:00 on 23 October – day one of the conference. Mark Williment, Head of Technology at Keytree will be sharing details on how SAP Cloud Platform helped Keytree deliver spectacular projects for customers such as BP, Vodafone, Jaguar Land Rover and Heineken.

The talk will also delve into how SAP Cloud Platform helped Keytree develop head-impact technology that has the potential to transform the health of athletes in contact sports plus the role of the technology in the creation of Keytree In-Store Technology (KIT), which provides store associates with a unified view of their customers, products, stock, insights and daily tasks on smart devices. Book your free place here.

Keytree & SAP Cloud Platform – Innovation in Retail

Keytree and SAP invite you to an online webinar to demonstrate how SAP Cloud Platform and associated innovations can provide immediate and measurable positive business outcomes for retail organisations. The one-hour webinar will discuss and review Keytree retail solutions on SAP and breaking the store silo with digital in-store tech – KIT: Keytree In-store Technology plus using IoT and beacons in retail and “Click & Deliver” using the SAP Cloud Platform.

Register now to learn more about how the key features and capabilities of SAP Cloud Platform are being used by retailers to drive Digital Transformation, build the Intelligent Enterprise, improve customer service and increase revenue. The free event starts at 9am on 18 October 2018 – to join, please complete this simple registration form.

Keytree deploys SAP S/4HANA Cloud to transform business at pladis Global

Our pioneering work in delivering and deploying SAP S/4HANA Cloud into one of the world’s largest biscuit, chocolate and confectionery companies is the subject of a recent article in Computer Weekly. The business transformation project delivered by Keytree has put in place a digital core for pladis’ North American business, which is easily scalable to support the organisation’s ambitions to grow within both existing and emerging markets.

It will also enable collaboration with customers, partners and consumers to accelerate innovation and create a truly customer-centric business model – read our case study to find out how we made it happen.

Keytree delivers a new food donation platform for Plan Zheroes

Keytree helped Plan Zheroes integrate new improved benefits into their food donation platform – making it easier than ever for businesses and charities to share surplus food.

By incorporating feedback from Plan Zheroes members, food donors can now add photos of their food donations, use unit quantities and copy frequent donations. There is also an automated donation audience feature to let even more charities know about food that’s available nearby.

Keytree also introduced enhanced reporting tools for business users which features a brand new data dashboard showing the social and environmental impact of their donations, including the equivalent number of meals provided and the equivalent reduction in C02 emissions.

Hachette’s EDEN programme goes live

Hachette’s EDEN programme went live on Monday 20 August with Octopus Publishing Group, the first of 30 publishers.

The EDEN programme delivers a new SAP-based Order to Cash (OTC) solution together with an automated warehouse in Didcot from which Hachette UK Distribution will ultimately receive and fulfill all customer orders on behalf of Group and 3rd party publishers.

Keytree was engaged to design and implement the OTC solution on top of the existing SAP Suite on HANA system. The OTC solution has SAP ECC at its core, with a CRM front-end for Customer Services, a bespoke web-based front-end for publishers, and over 70 interfaces to customers, suppliers and internal systems.

 

Keytree at SAP Customer Experience LIVE 2018

Keytree is a gold sponsor at the upcoming CX Live and the team will be on stage to demo KIT our digital in-store retail solution which is now available via SAP’s App Center.

Attendees will be able to receive a personal demo of the app on our stand and at the same time have the opportunity to interact with and explore the app for themselves. To book an appointment in advance please contact karina.kholodova@keytree.co.uk.

Held in Barcelona, Spain from 10 – 11 October 2018, the Customer Experience focussed event covers 50,000 square feet of show space with more than 250 sessions, covering topics including sales, commerce, marketing, customer service and customer data.

 

Keytree In-store Technology on SAP App Center

Keytree In-store Technology (KIT) is now available on the SAP App Center – the digital marketplace where customers can discover, buy and manage access to innovations across all SAP lines of business and platform groups. The announcement was made at Sapphire 2018 in The SAP Gold Guide report, which outlines the SAP Customer Experience vision and strategy featuring a selection of case studies, which includes a profile of KIT.

The SAP App Center has 1,500 enterprise-class apps from 1,000 SAP partners, providing customers with real-time access to innovative solutions, microservices and plugins to extend their SAP solutions and help digitally transform their business.

Maximising your investment

SAP customers can maximise their investments in SAP solutions and address their most demanding business challenges with a mix of free and paid partner Apps – all designed to help their business. They can take advantage of seamless integration into their existing landscapes and gain immediate access to their apps from a launchpad that is enabled with Single Sign-On. With streamlined procurement, designed for the enterprise, customers can manage the entire lifecycle of their purchases, from license acquisition to user management and renewals, simply and centrally.

The SAP App Center simplifies the enterprise procurement process by bringing it into a digital form-factor. Customers can buy application licenses directly from SAP partners, with the flexibility to negotiate and receive the best price, including support for custom terms and conditions. They can then centrally manage multiple application subscriptions, billing and vendor communications in a unified experience.

Customers have a choice to either receive and pay invoices using SAP Ariba Pay or credit cards, or they can choose to settle outside of the system. SAP App Center supports roles- based, workflow-driven orders, and also includes support for multiple currencies and application usage analytics.

Purchasing KIT through The SAP App Center

KIT provides a complete omni-channel view of customer activity, allowing store associates immediate access to customer needs, preferences and purchasing history. Speaking at Sapphire 2018, Adrian Slater, Head of Retail at Keytree explained that KIT connects store associates with customers. He said: “When a customer walks into the store, the sales associate can bring up all their previous info, look at all the available products on the app, without having to leave the customer’s side – the storeroom can bring out the products.”

KIT is built using machine learning and speech and image recognition. The app connects hardware, sensors, POS systems, Wi-Fi access points, RFID (Radio Frequency Identification) networks, iBeacon and Bluetooth technologies to identify nearby customers (integrating loyalty apps and Apple Passbook). Features include Style Builder, which groups products so a customer can see how they might fit together, and tech that allows the sales associate to push content to a nearby TV screen. The app also enables the store associate to communicate via SMS, WhatsApp, WeChat and wider social media channels during and after the transaction. KIT also fits into existing technology sitting on top of a retailer’s SAP Customer Experience technology and easily integrates with back-end systems without the need for new, expensive software.

The KIT dashboard allows the user to manage tasks centrally, creating, editing and managing tasks, calendars, team meetings and client appointments directly from the app.

Designed in collaboration with SAP and Apple, KIT sits on SAP Cloud Platform and integrates directly with the SAP for Retail solutions.

Keytree continues Asia Pacific, Japan & China expansion

Former Luxottica CIO joins Keytree as General Manager, APJ & China

Stephen McKinnon, former Luxottica Asia Pacific CIO, has joined technology consultancy and product developer, Keytree, as General Manager, APJ & China. McKinnon, who is based in Sydney, Australia, will report directly to CEO Dan McNamara and will play a key role in Keytree’s strategic international expansion. He will be responsible for growing the business throughout the region with a focus on KIT, Keytree’s In-Store Technology and Keytree’s SAP practices in S/4HANA, SAP Hybris, SAP SuccessFactors and SAP Cloud Platform.

Currently, with offices in London, Madrid, Melbourne and Port Talbot and clients and projects spanning over 30 countries, Keytree plans to open further offices in the USA and China over the coming year and Stephen joining the team exemplifies the board’s commitment to these plans in the short, medium and long term. Stephen joins from Luxottica, where his key focus areas were the strategic direction for IT, innovation, enterprise commerce, customer engagement and marketing transformation. He was responsible for the implementation of SAP cloud software amongst many successful IT initiatives.

On making the announcement, Dan McNamara commented: “Keytree continues to grow in size, capability and international presence. Our plans are to nurture and develop this growth strategically in line with our expertise and customer requirements. As we have numerous active projects and customers in the APJ & China region, it is the right time to establish a larger physical presence there. Stephen is the perfect man to help us with this. He has been responsible for huge, successful implementation projects at Luxottica, has extensive business acumen, great relationships with our friends at SAP and is ideally placed to take our activity in the region to the next level. We are thrilled Stephen has joined the team.”

McKinnon added: “I am excited to join Keytree and head up the APJ & China region – a strategic area of growth for the company. Having collaborated closely with the team in my previous role as CIO of Luxottica, I know that we are at the forefront of innovation, customer experience and project delivery – and with the growth projected for KIT in the region, I am delighted to join Keytree to help them continue their international expansion.”

About Stephen McKinnon

An expert in growing businesses in both size and revenue, Stephen’s most recent leadership role was as Luxottica’s Chief Information Officer (CIO) where he was integral to growing the business in size and revenue. Prior to that, he was at SAP for 17 years in various senior business leadership roles. Passionate about business in the Asia Pacific, China and Japan markets Stephen focusses on enhancing both customer and partner advocacy across all industries and markets. Stephen has a PhD in Computer Science along with Accounting and Management degrees and speaks multiple languages including Mandarin and Cantonese.

SAP rolls out the red carpet to announce the bronze, silver, and gold winners of the 2017 regional SAP Quality Awards

More than 100 guests attended a magical gala dinner at the Print Media Academy in Heidelberg, Germany, held in collaboration with Intel. SAP and Intel have partnered on various endeavours since 1997, including the SAP HANA platform. Special guests included Franck Cohen, president SAP S/4HANA and Industry Solutions, and Eric Verniaut, chief business officer of EMEA, MEE and Greater China, SAP.

Since 2005, the SAP Quality Awards have honoured customers that have excelled in the implementation of SAP software solutions. In 2017, 223 customers nominated their successful projects in 13 market units in Europe, Middle East, and Africa. The 42 local Gold winners — which automatically competed at the regional level where the 12 best-of-the-best projects in the categories Business Transformation, Cloud Innovation, Fast Delivery, and Innovation — were selected by independent external judges, many of whom are winners from previous years. The judges evaluated the projects based on the 10 SAP principles of quality, which include identifying and mitigating risks and using standard SAP functionalities, as well as delivering the primary business benefits the projects set out to achieve.

Business Transformation

Gold winner is Greggs plc, the UK’s leading bakery food-on-the-go retailer with more than 1,850 shops and management of its own supply chain. Program Sunrise achieved reduced costs, increased sales, and improved efficiency and productivity. Together with technology consultants Keytree, Greggs implemented SAP Business Suite powered by SAP HANA (retail, central forecasting, supply chain, finance) and SAP Fiori apps, revolutionising how shops order stock, reducing bakery waste and simplifying its IT landscape. The project was critical from a business continuity and disruption perspectives, as 1,811 shops had a 22-week window to go-live. High-quality project management and effective risk management were key to the success of this project.

Cloud Innovation

Atlas Copco is a Swedish industrial group founded in 1873 with world-leading positions in products and services that deliver sustainable productivity. For its SAP Hybris Cloud for Customer project, the judges awarded Atlas Copco Gold. The project sets out to standardise sales and marketing processes from lead-to-order in more than 200 sales organisations worldwide. What stood out for the judges was Atlas Copco’s innovative “catch the bus” approach for the global roll-out. Eight go-live slots were defined per year, and the sales organisations can apply for one of the slots but were only permitted to go live when all defined deliverables passed the strict quality gates; otherwise, they had to wait for the next available go-live slot.

Fast Delivery

Netherlands based Philips Lighting is the world leader in the development, manufacturing, and application of innovative LED lighting systems for consumers and professionals. Supported by Acorel B.V. and SAP, Philips Lighting implemented SAP Hybris Cloud for Customer to replace various service applications and support the end-to-end complaint and services processes for the B2B and B2C channels. The new system improved product quality, reduced warranty costs, enabled service growth, and improved customer satisfaction. The judges awarded this project a Gold medal in the fast delivery category due to the dedicated project team comprised of business user and IT, focused on sticking to SAP standards and followed the rule set at the kick-off meeting that good is good enough. This approach ensured the go-live of this complex project within seven months, paving the way for a successful global roll-out of the system in 60 countries in the following 18 months.

Innovation

The Smart Finance project by the Netherlands-based All Pension Group (APG Groep N.V.) and Accenture won Gold. This greenfield implementation of SAP S/4HANA Finance and SAP Fiori on SAP HANA Enterprise Cloud aimed to standardise processes and lower license cost while focusing on a cloud-first strategy. The project leveraged standard SAP software, embracing industry best practices, and rejecting requests for costly custom code development. The other key contributor to the success of the project was having the right people on the project and sponsoring from the Board of Directors.

Congratulations to all local and regional SAP Quality Award winners and their partners for their outstanding implementation projects!

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Greggs’ supply chain transformation strategy rolls on

High street baker Greggs’ said it made “significant progress” with its process and systems investment programme in 2017, while the year ahead will be a “peak year” in terms of investment in its supply chain revamp.

Those were key technology-related updates from the business as it revealed interim results for the 12 months to 30 December on Tuesday, which showed total sales were up 7.4 percent year on year to £960 million and company-managed like-for-likes grew by 3.7 percent.

Operating profit excluding property profit and exceptional items jumped 4.6 percent to £81.7 million, but pre-tax profit of £71.9 million was down £3.2 million on 2016. Last year represented the fourth year of Greggs’ major transformation programme, which involves new systems integration that is moving the business away from a traditional bakery-based operation to a national food on the go retailer.

The company selected SAP’s HANA which will be used as the core ERP function for its new business model, as it looks to standardise operations and drive efficiencies across its network. Systems integrator Keytree played a key part in the process, as did in-house SAP programme manager James Holmes, who departed the business in January after four years driving the project.

Included in the transformation has been a complete finance systems implementation, as well as new procurement capabilities, the introduction of cloud-based HR application SuccessFactors, and in 2017, the fitting of SAP’s forecast and replenishment solution. At the same time, Greggs has been increasing its logistics capacity and centralising its manufacturing operations into what it describes as “centres of excellence” – with plans to open a factory dedicated to doughnuts in the north-east England later this year.

This model “will deliver improvements to product quality, our competitiveness and, alongside systems investment, will complete our transformation from traditional bakery to food-on-the-go”, CEO Roger Whiteside said on Tuesday.

“Overall our expansion plans will create thousands of new roles in retail and distribution operations but will result in fewer jobs in manufacturing,” he added. “Decisions such as these, which impact our people, are always difficult but our teams have shown commitment and professionalism throughout these changes and we have been able to agree a way forward on a basis of voluntary redundancy in the majority of cases.”

Whiteside said this phase of investment will take until 2020 to complete, but he suggested the new systems are already starting to benefit the business in terms of better product availability. Savings in the form of lower wastage figures are expected as staff get used to the new systems, he added.

“In the second half of the year we successfully deployed pilots in both logistics and manufacturing which will be rolled out alongside our supply chain investment programme. Scoping work has also begun for the remaining SAP support modules, with human resources, payroll and property management to be implemented in 2018.”

By Ben Sillitoe – News Writer, Essential Retail

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New strategic partner signs up with Ospreys

Ospreys Rugby are delighted to announce a new long-term strategic partnership with Keytree, an international award-winning business technology consultancy and product developer.

Headquartered in London’s Covent Garden and operating globally, Keytree works with some of the biggest brands in the business world, including BP, British Gas and Jaguar Land Rover, as well as Governmental departments and organisations such as the UK Ministry of Justice and Transport for London. Keytree specialises in the design and build of apps to solve complex integration challenges and provide cloud infrastructure to enable companies to become leaner, faster and more agile in a fast-changing technological business world.

The company has recently opened a new regional hub in Port Talbot, creating highly skilled technology jobs in the town with the aim of developing a centre for innovation in South Wales.

The partnership will see the two organisations working closely together, with a series of key projects already in the pipeline while, as a strategic partner, Keytree will benefit from the increased branding and exposure opportunities available from the association with the Ospreys.

On making the announcement Dan McNamara, Keytree CEO, said: “We are thrilled to become an Ospreys partner. They are a fantastic club, integral to and passionate about the local community. As a new employer in the region we share their values and look forward to a long and fruitful relationship with them and the wider community.”

Huw Warren, Head of Commercial, Ospreys Rugby, added: “Keytree is an innovative forward-thinking business that works with a host of world leading companies. Recognised as a market leader globally, they have invested into this region, providing employment opportunities and, sharing a similar outlook to us, understand the benefit of working closely with the Ospreys. Everybody involved on both sides of this partnership is excited about the opportunities it provides and we look forward to working together over the coming months and seasons.”

Keytree leverages SAP skills to build IP

Keytree, the fast-growing SAP-centric services provider, first caught our eye a couple of years ago as a TechMarketView Little British Battler (see here). Very much a Great British Scaleup, Keytree has doubled in size every three years and now boasts one of the largest SAP practices in the UK. More recently, it has been leveraging this expertise to create software solutions.

Founded in 2006, Keytree focussed initially on enhancing the customer experience capabilities of organisations for which SAP is their cornerstone. Since then it has developed into a full-line SAP-themed IT services provider. It now comprises seven differentiated but overlapping businesses ranging from Digital and ERP to Cloud Hosting, Managed Services and Products.

Its clarity of focus, innovative spirit and core belief that every project is reputationally important continue to be rewarded by a loyal, growing and increasingly blue-chip roster of clients, which now includes JLR, Greggs, BP, British Gas, GLA, Hachette, Babcock, National Grid and TfL.

Revenue growth last year was 40 percent and forward momentum shows no sign of diminishing. With the SAP services market estimated to be worth £2bn in the UK alone, Keytree is not short on room for significant expansion – and this without considering the successes it is already enjoying further afield in the Middle East, Canada, the US and Spain.

Its more recent push into the software products arena offers still further opportunities to scale rapidly. Of particular note is KIT (Keytree In-Store Technology), a next generation store associate app built on a SAP stack in partnership with SAP and Apple. Already deployed at Burberry and with a burgeoning pipeline, its prospects look very positive. Add to this a number of collaborative ground-breaking ventures that Keytree now has in train and here is a UK tech SME with its sight set on making its mark on the world stage.

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Hachette writes a new chapter on growth with Keytree

Enterprise technology expert, Keytree, has been selected by Hachette UK to deliver an SAP-based transformational programme throughout the Hachette book distribution operations, as part of an aggressive growth strategy.

Throughout the past six years Hachette UK has undertaken a strategic programme, removing over 150 legacy systems and replacing them with new best in breed solutions.

This next phase in this programme is a complete overhaul of the Hachette distribution operation, including new order to cash and warehouse management systems, automated picking technology and a multi-million-pound investment in a new state-of-the-art distribution centre. This will span both Hachette Group and third party publishers…

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SAP makes a surprising UXP splash

When it comes to brands that people associate with delighting the world via a great user experience SAP would be well down on most people’s lists. It would surely be way south of Apple, Google, Facebook or even enterprise brands like Salesforce.com or Microsoft. But the German company is a surprising new entrant for the user interface virtual hall of fame.

Introduced this year, SAP’s Fiori user experience is currently being rolled out across the company’s applications either as a bolt-on or native to new software. The language the company uses when describing Fiori is telling. On its website it says this:

“Using modern UX design principles, SAP Fiori delivers a role-based, consumer-grade user experience across all lines of business, tasks, and devices.”

That’s some turnaround: the most enterprise-y of enterprise software companies on the planet referring to delivering a “consumer-grade” experience. But it’s also indicative of what’s happening in enterprise software generally. Once upon a time companies talked up their “carrier-grade” or even “military-grade” robustness but today business software designers often take their visual cues from social networks, shopping sites or even computer games.

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Greggs completes first phase of SAP Hana ‘transformation’ project

Bakery chain Greggs is in process of upgrading its systems to SAP Hana as part of a wider change management programme intended to make the organisation more responsive.

The first major project to be completed is Gregg’s customer interaction centre, based on SAP, which is intended to enable the retailer to handle calls and enquiries more effectively.

Next on Gregg’s to-do list is the delivery of cloud-based learning and development services via SuccessFactors, SAP’s cloud-based human resources platform, which is intended to provide almost 20,000 employees at Greggs with easy access to its dedicated training and learning programme.

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Greggs bakes cloud & ERP into the business

One of UK’s largest bakery chains, Greggs, has selected enterprise technology provider Keytree as its SAP Systems Integrator for its business transformation programme. In 2014, Greggs stated using SAP as its technology and applications provider for enterprise resource planning (ERP).

The latest programme is expected to benefit several areas of the Greggs business.

The Greggs Customer Interaction Centre presently uses SAP technology, which has facilitated the company to handle calls and daily enquiries in an effective manner.

Keytree has also deployed cloud-based learning and development solutions through SuccessFactors for Greggs employees.

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Maximising the Customer User Experience

The generic marketing promotion has been consigned to history. With customers now demanding that every brand interaction is immediately useful, relevant and personal, regardless of the channel, digital marketers are steadily redefining the rules of their profession.

While “brand awareness” and “customer loyalty” remain relevant, they must go further to boost engagement across the Web, mobile and store, monitoring behaviour and acting on the digital trail customers leave behind.

Although marketing remains the first line of customer conversation, customers are in full charge of the brand dialogue. They communicate their intent, needs and preferences, both online and off – and online marketers must listen and adapt.

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LBB Keytree wins SAP Teched Innovation Jam

Kudos to one of our Little British Battlers, Keytree, who emerged as the victor in an innovation jam competition at SAP Teched last week, against all manner of international competition. It also won the jam in 2013.

It’s S.M.I.L.E (sensor monitoring to improve the life of the employee) demo, built in 36 hours, combined IoT sensors, mobile application and dashboards to create a scenario for heath monitoring to promote a healthy workplace.

It certainly hit the key themes, from our own joining the dots, to connected devices in healthcare and the renewed focus on the importance of employees, and was a testament to the Logoinnovative capability of emerging suppliers.

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Greggs baking ERP into the business

Keytree has announced that it has been selected by high street baker Greggs as its SAP System Integrator partner as the company embarks on a business transformation programme.

The demand for a wider variety of fast food has been a bonus for some high street bakers. For Greggs, it has enabled them to become a national brand although it came with an unwanted reputation over the fat content in its food.

After a long marketing campaign including a television series, it believes it has now shaken off the reputation for helping increase the waistlines of the British public.

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Tesco nears ‘dream’ of 3D ecommerce offering

Tesco says it is now homing in on its ambition of creating a fully immersive virtual 3D ecommerce store as a result of increasing UK broadband speeds and the take-up of smart TVs.

The supermarket has revealed that it is moving nearer to launching a ‘fly-through’ of a 3D-rendered Tesco store that will integrate the online experience with the classic in-store shopping trip.

However, greater bandwidth, the rapid take-up of HTML5 and new technology, including 3D TVs, mean the retailer’s aim of ‘flying through a virtual Tesco store and grabbing 3D products is getting closer’ to becoming a reality, Lansley told Marketing.

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Tesco CEO Seeks Transparency Through Blogging, Not Twitter

Tesco CEO Philip Clarke told the World Retail Congress in London today that the “tectonic plates are shifting” in retail and residual from financial woes in the euro zone is requiring companies to adopt new technologies or lose their competitive edge.

“We are in the first downturn of the digital age,” Clarke stated, adding “consumption is weakening” in China, Thailand and South Korea, regions previously earmarked for growth but reeling from economic turmoil in Europe. “[These economies] are vulnerable to the crisis in the euro zone, as well as inflation caused by high commodity prices.

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The devil wears hi-tech: wearable computing in the workplace

With the launch of the Apple Watch adding to the plethora of wearable devices already on the market, is it time that organisations prepared for the inevitable influx of these devices to the workplace?

As if wearable devices weren’t causing enough hype, Apple has finally entered the market – guaranteeing that this trend will have anything but a quiet emergence.

The reality is that adoption of wearable devices hasn’t exactly been plain sailing to date, despite the wealth of investment in product development. The 2014 CES show was hailed a ‘wrist revolution’ for the sheer number of smart watches that were released, and tech giants such as LG, Samsung, Sony, Huawei and Motorola have all launched their own versions.

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Smiths News rolls out ‘time-saving’ ordering app SNapp

Smiths News has launched a time-saving smartphone app that enables its retail customers to link to its ordering system and simplifies the way they manage orders.

As it links with the Smiths News SAP system, retailers can make instant updates via the app, make claims for missing titles or credits, change orders, search for titles via a barcode scan, as well as view their supply and sales history.

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Online shopping goes virtual with a perfect recreation of a supermarket (and you never need to leave the sofa to walk through it)

For online shoppers who pine for the aisles of a real supermarket, technology may have the answer.

A prototype for a ‘virtual store’ where visitors can walk through the aisles and put items into a basket – all without leaving their living room – has been shown off online. The system was developed by British firm Keytree.

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Virtually Browse Supermarket Aisles And Buy Real Goods With Kinect

Keytree has developed an application that delivers a 3D shopping experience with tailored products in your own home using Microsoft’s device.

British software company Keytree has created a new application that lets you virtually browse the shelves of a store when you’re standing in front of the TV. ‘Store Trek’ uses the Microsoft Kinect to deliver a 3D shopping experience that crosses the divide between in-store and online, combining the best of both.

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How Our Mobile World Was Shaped By The Clock

The world we live in today wouldn’t exist if figures such as Charles Babbage, George Boole, Tommy Flowers, Alan Turing, Claude Shannon, Howard Aiken and countless others hadn’t wanted to speed up problem solving.

Virtually every computer, mobile phone, tablet, server and other computational device we use today, is here as a result of people believing that technology could be used to help solve problems and reduce manual processes.

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Wearables ‘To Reach All-Time High In 2015’

Over 45 million units will be sold this year as trend for wearable tech explodes, IDC figures claim.

The number of wearable technology devices sold this year will reach its highest number yet as more and more companies start to enter the market, new research has predicted.

Figures from analyst firm IDC estimate that 45.7m wearable devices will be sold this year, up 133.4 percent from last year’s figure, as the release of the Apple Watch and other devices push up sales.

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Smiths News shifts from introverted development to focusing on customer need

Smiths News has been delivering newspapers and magazines to newsagents and stores across the UK for the past 250 years.

With a network of 43 distribution centres, over 30,000 sellers and a supply chain that relies on packaging and delivering products on a nightly bases for 364 nights of the year, it’s a business that has relied on legacy and paper-based processes for decades.

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The Imminent Rise Of Wearable Tech In Enterprise

Keytree’s Will Powell tells TechWeekEurope why enteprise apps for wearables could be a game-changer. Wearable technologies such as smart glasses and smartwatches in the consumer arena have been met with a flat response so far.

However in the enterprise space these technologies have the opportunity to providereal benefit in areas requiring speed, safety and working with large amounts of data that consumers are not typically exposed to. For enterprise the process benefits will far outweigh the fashion factor of wearable devices.

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How SmithsNews created a Native app using Agile to improve customer service

SmithsNews, formerly known as WHSmiths News, discovered that embracing Agile resulted in a much richer UX and higher quality customer app than its usual Waterfall method.

Print distribution is in decline due to popularity over online news and SmithsNews is actively buying in growth areas to ensure its legacy. However, it is also investing in digitising its wholesaler arm to reduce its call centre costs by 20 percent, and improve customer engagement.

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The Food Charity That Got Smart And Built Own Social Network

With the rise in homeless numbers and increased demand on food banks – given the tough economic climate – non-profit organisations are struggling to find a way to meet the needs of the hungry.

Plan Zheroes, a charity that feeds thousands of homeless people in the UK and beyond, did not see strong enough features – in corporate or consumer social networks – to support its many…

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