Keytree, a Deloitte business, appointed to lead delivery of Government of Jersey integrated technology solution

Integrated Technology Solution (ITS) a critical pillar in a five-year transformation programme to modernise and improve Jersey’s public services

London/Jersey, March 9th, 2021 Keytree, a Deloitte Business, has been appointed to lead delivery of business change services, develop ways to integrate different government systems and provide a new technology solution to the Government of Jersey ITS Programme, part of a long-term vision to modernise and improve Jersey’s public services. The programme will provide, among other things, a digital back office that will join up finance, payroll and procurement systems. It will provide the foundation for a shift in the way government operates, as well as how it manages Island-wide infrastructure. The changes will enable the Government to standardise and simplify how it works, and develop better ways of working across Commercial Services, Finance, People Services, Asset and Inventory Management. ITS will be delivered using tightly integrated SAP® SaaS products S/4HANA® Cloud, SuccessFactors®, Ariba® and Analytics Cloud.

To deliver the scope of services required, Keytree has put a world class team together combining both their own and Deloitte expertise, alongside Sysdoc, leading the Business Change and Jersey based SME, Web Administration Resource Management (WARM) Solutions, bringing their integration expertise to the delivery, which exemplifies the commitment of all parties to work with local organisations on the successful delivery of the entire project.

On making the announcement Keytree Co-Founder and Deloitte Partner Tim Kyle commented: “We are thrilled to be working with the Government of Jersey on such an important programme that will directly and positively affect the Jersey community. The project exemplifies the large scale, technical business transformation projects Keytree and Deloitte deliver together.”

Government of Jersey Chief Operating Officer, John Quinn, said: “Keytree, was selected because of its demonstration of technical and business change abilities required to deliver transformation, and alignment with Government of Jersey core values and ways of working. We will be working with them to not only implement new digital systems, but also to develop new ways of working, provide new services to Islanders and businesses and better engage with our suppliers. The ITS project will move us closer to the ‘One Government’ aim of working more efficiently, more effectively, and providing better value for money for Islanders.”

John Andrews, Deloitte Partner added: “The Government of Jersey’s ITS programme is a core element of its ambitious transformation programme. Keytree, Deloitte, Sysdoc and WARM Solutions will provide the modern technology platform and new capabilities to enhance agility and flexibility in support of the Government of Jersey’s transformation plan, in order to simplify the services they provide to their employees and wider communities.”

About Keytree a Deloitte Business

Keytree, a Deloitte business, is an international, award-winning business technology consultancy and product developer, creating exceptional Enterprise Digital solutions. The company combines great people, technology and innovation to design and build beautiful apps, solve complex integration challenges and provide cloud infrastructure, enabling companies to become leaner, faster and more agile. Keytree, globally renowned as a market leader in SAP implementations including SAP® S/4HANA®, SAP Customer Experience, SAP SuccessFactors®, SAP Ariba® and SAP Business Technology Platform, integrated with Deloitte in October 2020.


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Martin McNamara, Senior Manager – Marketing, Deloitte


Keytree, a Deloitte Business, announces “Keytree ResourcePro,” an Industry Cloud Solution for the Professional Services Industry

Keytree ResourcePro is a forecasting tool for professional services firms that drives operational planning and execution excellence, increasing efficiency and driving revenue

London, UK, October 20th, 2020: Keytree, a Deloitte business, announced today its Keytree ResourcePro cloud-based application for the professional services industry will be part of SAP’s industry cloud portfolio. Industry cloud solutions are built by SAP and its partners on an open platform-as-a-service, using SAP® Cloud Platform. These solutions work with existing systems extending the value of an organisation’s investments.

Keytree ResourcePro is designed specifically to assist with operational forecasting and execution, utilising the Keytree team’s in-depth knowledge and expertise across the professional services industry. Harnessing the power of SAP S/4HANA® Cloud, it helps provide accurate prediction and understanding of the sales pipeline, in-flight projects, delivery resources and recruitment needs, that can result in higher cross-firm margins, a faster time to hitting revenue targets and improved customer service and project delivery.

Building on the Intelligent Enterprise strategy, SAP is expanding its vertical solutions to fill the whitespace in its portfolio with an ecosystem of industry cloud solutions. These applications leverage SAP Cloud Platform, with advanced technologies, and are interoperable with SAP Business Network and the intelligent suite. Keytree co-innovates with SAP to create offerings that meet specific, industry requirements so customers can achieve positive business outcomes.

On making the announcement Anthony Aughterson, Partner at Deloitte and Keytree Founding Director commented: “Keytree ResourcePro is a services sales and operations planning solution that helps provide Professional Services Firms reliable actionable insights across multiple systems for resource and margin optimization. Collaborating with the industry cloud team from SAP from start to finish, we have created a breakthrough app that delivers high-value strategic benefit to customers running SAP’s intelligent suite.”

Keytree ResourcePro was built for the cloud and natively integrates with SAP S/4HANA, SAP Customer Experience and SAP SuccessFactors® solutions, and a broad range of global ERP, CX and HXM platforms. It helps provide full visibility of accurate forecast resource requirements through early and accurate visibility of the pipeline combined with resource models for in flight projects, that can give organisations the right data to support operational decisions.  Predictive and trend demand analysis allows feedback into the HR planning and development processes. Insights are actionable via chat collaboration, direct creation of recruitment requests in SAP SuccessFactors solutions and with drill down into projects related to SAP S/4HANA.

“The ResourcePro solution will enable professional services firms to perform the critical task of forecasting and balancing demand and supply of their resources, helping ensure sustainable growth and client satisfaction” said Jonathan Rhodes, global head of Professional Services, Industry Business Unit, SAP. “This is a great example of how co-innovation between our organizations can deliver value for customer, and we look forward to continued collaboration with Keytree on innovative cloud solutions for the professional services industry.”

Keytree ResourcePro is an SAP-validated partner app available on SAP App Center, the digital marketplace for SAP partner offerings. Find, try, and buy Keytree ResourcePro at  For each purchase made on SAP App Center, SAP will plant a tree.

For more information on Keytree ResourcePro click here, and for more info on industry cloud solutions from SAP, read here.

About Keytree

Keytree, a Deloitte business, is an international, award-winning business technology consultancy and product developer, creating exceptional Enterprise Digital solutions. The company combines great people, technology and innovation to design and build beautiful apps, solve complex integration challenges and provide cloud infrastructure, enabling companies to become leaner, faster and more agile. Keytree has a range of global strategic partnerships, including a long-term partnership with SAP, and is a market leader in SAP implementations including SAP S/4HANA, SAP Customer Experience, SAP SuccessFactors solutions, SAP Ariba solutions and SAP Cloud Platform. Its product portfolio includes the hugely successful KIT, a Clienteling and Assisted Selling solution for Retail used in 64 countries, in 11 languages across the globe. The company has won a number of high-profile industry accolades including multiple SAP Quality Awards including the SAP Pinnacle Award – Cloud Platform Partner of the Year 2020. For more information, please visit

Any statements in this release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. All forward-looking statements are subject to various risks and uncertainties described in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC), including its most recent annual report on Form 20-F, that could cause actual results to differ materially from expectations. SAP cautions readers not to place undue reliance on these forward-looking statements which SAP has no obligation to update and which speak only as of their dates.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see for additional trademark information and notices.


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Martin McNamara, Senior Manager – Marketing, Deloitte


Nine partners appointed as Keytree becomes a Deloitte business

Deloitte has announced the appointment of nine new partners following the completion of the acquisition of the business and assets of Keytree, an international award winning technology consultancy, which today becomes a Deloitte business.

Overall 400 employees from Keytree today join Deloitte’s consulting practice, bringing a wide range of expertise in digital transformation including data analytics, cloud and robotic technologies to the firm. This will grow the size of Deloitte’s consulting division to 5,900 people in the UK, with Keytree teams also joining Deloitte in India, Spain, Australia and Canada. The combination of Deloitte and Keytree’s capabilities will create the UK’s largest SAP-enabled transformation practice and one of the largest in Europe.

Anne-Marie Malley, managing partner for consulting at Deloitte, said: “Our clients’ digital transformation programmes continue to grow at an ever larger and more complex scale. Building our team will ensure that we can support our clients in these ambitious projects with an unrivalled breadth and depth of expertise. Welcoming Keytree’s people, innovation and creativity into our practice at this pivotal time will magnify the impact that we can bring to our clients’ business by creating exciting capabilities for digital transformation at a global scale.”

Dan McNamara, partner and CEO of Keytree, a Deloitte Business, said: “Today marks a landmark moment in Keytree’s history as we join with Deloitte to create the UK’s largest SAP-enabled transformation practice. It is particularly important that we are joining a firm that shares our principles of collaboration, inclusion, accountability, and integrity. This will ensure we retain an entrepreneurial culture while growing the enlarged business in a sustainable and innovative way. I’m excited to be leading Keytree as a Deloitte business at a time when digital transformation is a key business priority for organisations across all industries.”

Keytree, as a new Deloitte business, will enhance the firm’s capabilities to facilitate implementations of SAP S/4HANA®, SAP Customer Experience, SAP® SuccessFactors® and SAP Cloud Platform across a range of businesses at a global scale.

The majority of Keytree’s employees will join Deloitte’s SAP practice in the enterprise technology and performance consulting division, while a number will also join the firm’s human capital consulting and central functions teams.

Rob Cullen, partner and leader of Deloitte’s enterprise technology practice, concludes: “Working with our new colleagues will allow us to create new ways to support our clients as they look to digitise every aspect of their business. At the same time, we will be able to offer stimulating opportunities for people to grow their careers at Deloitte, focussed on developing new ways for technology to make a lasting impact on businesses and society, helping brands to grow and thrive in the digital era.”

Notes to editors

About Deloitte’s SAP practice

For more information on Deloitte’s relationship with SAP, visit, or contact

Deloitte, an SAP global services partner, helps clients activate the intelligent, cloud-enabled Kinetic Enterprise™ with SAP technologies — to help them reimagine everything, innovate rapidly, and evolve with confidence in the face of constant disruption. Each day across the globe, Deloitte’s team of more than 25,000 professionals is working with leaders across industries to explore the art of the possible with SAP solutions — and to take action. With an SAP relationship that dates to 1989, Deloitte has helped more than 3,500 clients efficiently enable SAP solutions and realise business value from those investments. 

About Deloitte

In this press release references to “Deloitte” are references to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”) a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity.

Please see for a detailed description of the legal structure of DTTL and its member firms.

Deloitte LLP is a subsidiary of Deloitte NSE LLP, which is a member firm of DTTL, and is among the UK’s leading professional services firms.

The information contained in this press release is correct at the time of going to press.

For more information, please visit

Keytree announces intent to integrate business and assets with Deloitte, creating the largest SAP-enabled digital transformation practice in the UK

Keytree staff to join Deloitte’s consulting practice

London, Aug 11, 2020: Keytree announced today Deloitte’s intent to acquire its business and assets. Keytree’s workforce will integrate into the firm’s consulting practice on deal completion. Keytree’s skills and expertise will bolster Deloitte’s implementations of SAP S/4HANA & C/4HANA, SAP Customer Experience, SAP SuccessFactors, SAP Ariba and SAP Cloud Platform, supporting clients with their key digital transformation strategies, growth and success in the years ahead.

Working with Deloitte, Keytree will extend its reach to work across Deloitte’s global network. Combining their capabilities will create the largest SAP-enabled digital transformation practice in the UK. This will allow Deloitte and Keytree to extend their capacity to support customers as they embark on significant digital transformation projects.

The business and assets acquisition will enable both organisations to rapidly increase the size of their existing SAP business, substantially increasing the numbers of experienced consultants and putting them in the best possible position to support an ever larger customer base. The deal adds breadth and depth to their capabilities including Core SAP, Digital SAP Technologies, Cloud, Run and Products and at the same time enhances and expands their skill set across User Experience, Internet of Things (IoT), and bespoke applications.

On making the announcement Keytree CEO, Dan McNamara commented: “The skills, size and scale of our team has grown quickly over the past 14 years. Combining our business and people with the brilliant team at Deloitte and fusing the firm’s rigorous technology and data expertise with our own will ensure that we are able to operate and innovate at an even larger global scale and be in the best position possible to support our clients when they need us most.”

Tim Kyle, managing director of Keytree, added: “This is an exciting time for Keytree as we build on the success we have experienced over the last 14 years. Both companies share similar cultural and business values and by working together in the future, we will be in a position to deliver solutions for our customers that will overcome significant business challenges, drive digital innovation and continue our commitment to positively impact the communities in which we operate.”

Richard Houston, senior partner and chief executive of Deloitte UK, said: “The UK has played host to many of the world’s most significant technology advancements, bringing huge benefits to the country’s economy and the skills of its workforce. We believe that beyond COVID-19, investment in technology will be a critical catalyst for the recovery of UK businesses. Being digitally-connected has never been more important. Organisations of every size need to find new ways to thrive post COVID-19 and digital transformation programmes will be right at the heart of this. Bringing together our scale and Keytree’s expertise and entrepreneurial spirit will help our clients to ensure these critical programmes support their long-term success. We’re looking forward to welcoming the Keytree team into our firm once the deal completes.”

Rob Cullen, partner and leader of Deloitte’s enterprise technology practice, added: “Bringing together Keytree’s market leading capabilities in SAP digital design and innovation with our own will give clients an unrivalled breadth and depth of expertise as they transform the functions at the heart of their businesses. This will significantly boost the ways that we can transform our clients’ digital core operations and the experience of their customers and employees as they continue to adapt to new ways of working. Teams from Deloitte and Keytree have collaborated for a number of years to support clients and I am excited by the prospect of accelerating Keytree’s growth when it becomes a Deloitte business.”

Anne-Marie Malley, managing partner for consulting at Deloitte, concludes: “Our clients are increasingly calling on us to re-imagine their businesses in the digital era. By joining with Keytree, we will bring new possibilities to our client’s digital transformation strategies, enhancing the impact they bring to the market, the products they launch and the experiences of their employees and customers at a global scale. Digital innovation will continue to act as the North Star for our clients’ businesses in years to come; through working together with Keytree we can ensure they are supported by market-leading expertise and capabilities throughout every new digital initiative.”

Notes to Editors

About Keytree
Keytree is an international, award-winning business technology consultancy and product developer, creating exceptional Enterprise Digital solutions. The company combines great people, technology and innovation to design and build beautiful apps, solve complex integration challenges and provide cloud infrastructure, enabling companies to become leaner, faster and more agile. Keytree has a range of global strategic partnerships, including a long-term partnership with SAP, and is a market leader in SAP implementations including SAP S/4HANA®, SAP Customer Experience, SAP® SuccessFactors® and SAP Cloud Platform. Its product portfolio includes the hugely successful KIT, a Clienteling and Assisted Selling solution for Retail used in 64 countries, in 11 languages across the globe. The company has won a number of high profile industry accolades including multiple SAP Quality Awards including the Pinnacle Award – Cloud Platform Partner of the Year 2020.

For more information, please visit

About Deloitte’s SAP practice
For more information on Deloitte’s relationship with SAP, visit, or contact
Deloitte, an SAP global services partner, helps clients activate the intelligent, cloud-enabled Kinetic Enterprise™ with SAP technologies — to help them reimagine everything, innovate rapidly, and evolve with confidence in the face of constant disruption. Each day across the globe, Deloitte’s team of more than 25,000 professionals is working with leaders across industries to explore the art of the possible with SAP solutions — and to take action. With an SAP relationship that dates to 1989, Deloitte has helped more than 3,500 clients efficiently enable SAP solutions and realize business value from those investments.

About Deloitte
In this press release references to “Deloitte” are references to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”) a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see for a detailed description of the legal structure of DTTL and its member firms.
Deloitte LLP is a subsidiary of Deloitte NSE LLP, which is a member firm of DTTL, and is among the UK’s leading professional services firms.
The information contained in this press release is correct at the time of going to press.

For more information, please visit

Keytree Receives 2020 SAP® Pinnacle Award: SAP Cloud Platform Partner of the Year

Keytree today announced that it has received a 2020 SAP® Pinnacle Award as the SAP Cloud Platform Partner of the Year which recognizes its outstanding contributions as an SAP partner. SAP presents these awards annually to the top partners that have excelled in developing and growing their partnership with SAP and helping customers run better. Winners and finalists in 34 categories were chosen based on recommendations from the SAP field, customer feedback and performance indicators.

“Our industry has seen a lot of change over the past decade, but what hasn’t changed is the strength and scale of our ecosystem,” said Jennifer Morgan, Co-CEO of SAP. “Our partnerships give us the ability to be a part of the broader conversation – and their impact is both evident and critical to our customers’ success.” Christian Klein, Co-CEO of SAP added, “Partners are the heart and soul of our vision for the Intelligent Enterprise and play an important role in turning this vision into reality for our customers. We are looking forward to jointly delivering success to our customers with our vibrant and successful ecosystem – now and in the future.”

Keytree CEO Dan McNamara added “Being recognized as a world leader in SAP Cloud Platform is a testament to the hard work and dedication of a hugely talented team at Keytree. This dedication combined with an innovative approach and a fruitful partnership with SAP has resulted in us delivering groundbreaking solutions for our global client base. We could not be more thrilled to be recognised in this way.”

As a leading SAP partner, Keytree was an early adopter of SAP Cloud Platform and was one of the very first anywhere in the world to go live with a product on the platform. The organisation’s unique strengths in the areas of research, design, integration and deployment put them at the forefront of SAP Cloud Platform adoption and in line with SAP’s vision for the Intelligent Enterprise. Keytree is ideally placed to help ensure customers maximise the benefits available on this platform, including the extension of existing ERP systems. With a range of successful projects and deployments in the field, Keytree was previously acknowledged as a market leader when presented with the SAP EMEA Excellence Award for SAP Cloud Platform 2017 and named a finalist for the SAP Pinnacle Award for SAP Cloud Platform Partner of the Year 2017.

From more than 21,000 partners worldwide, only 27 partners were chosen to receive an SAP Pinnacle Award for their commitment to value creation, exponential growth, and simplification. These outstanding partners demonstrate the ability to understand customers’ business needs, deliver unmatched value, offer solutions that reduce complexity, and help every customer become a best-run business.

SAP Pinnacle Awards shine a spotlight on SAP’s partners’ remarkable contributions, acknowledging their dedication to teamwork, innovative approach and capacity to challenge what is possible to help customers achieve their goals.

Keytree increases presence in South Wales with new office to house 120 staff

Keytree, firmly established as a world leader in delivering exceptional enterprise digital solutions, is expanding its Wales operation creating a Managed Service Centre of Excellence, R&D, Innovation and Delivery Centres. The company has moved into a new office location in the heart of Port Talbot, South Wales, with a capacity of 120 staff. Existing staff are predominantly from the Swansea Bay area and Keytree is committed to investing in and developing the highest quality talent from the region. Keytree has moved into the newly renovated magistrates court building in Port Talbot, transforming it into a state-of-the-art building, demonstrating Keytree’s commitment to providing its clients with the highest quality onshore, nearshore and offshore global services.

The new Managed Services Centre will enable continued growth, fuelled by demand from existing clients for which Keytree provided its consulting and implementation services and those who had implementations handled by other SAP partners. The office will also support clients who have implemented Keytree’s industry packaged solutions, Bridge for Retail, CPG and Professional Services and will provide specialist capabilities to clients who wish to accelerate their transition from SAP’s older ECC6 versions to SAP’s integrated cloud suite which includes S/4HANA, C/4HANA, SuccessFactors and Ariba.

On making the announcement Keytree CEO Dan McNamara commented “As an organisation we are committed to delivering the highest quality solutions for our customers. This expansion in South Wales will allow us to continue to innovate and expand, attract and develop the best people and support them in achieving their potential which will undoubtedly benefit our existing and future customer base. We look forward to continued growth in the region and further engagement with local businesses and the wider community.”

Following the launch of a South Wales base in Port Talbot two years ago, Keytree has established close relationships with various educational bodies including Swansea and Cardiff Universities and Neath Port Talbot College and will look to recruit the best graduates from these organisations as the operation continues to thrive. Keytree also has a close working relationship with South Wales based Sports & Wellbeing Analytics who, supported by Keytree and Swansea University, has designed and built an award-winning head impact management and monitoring system, PROTECHT, to better understand and prevent issues relating to concussion in impact sports. Currently in use at Ospreys Rugby and Cardiff Blues, the ground-breaking technology utilises sensors in a mouthguard to display data resulting from head impacts. Keytree believes in supporting the communities in which it operates and South Wales is no exception – as a sponsor of Port Talbot Town Football Club Youth Academy, Talycopa AFC and Swansea’s Ospreys Rugby club and will continue to seek out further sponsorship and investment opportunities.

In addition to its headquarters in London, Keytree has recently established a development centre in Bangalore, India, to work with large, medium and small enterprises developing and executing their cloud digital transformation strategies. It has an office in Madrid which specialises in agile delivery, innovation and business development in the region, employing over 60 staff. Keytree also has an office in Toronto, which is responsible for growing the North American arm of its business and Sydney, focussed on business development in the Asian market, making Keytree a truly global organisation servicing its customers 24/7.

Keytree managing director Tim Kyle commented “We are thrilled by the success of our South Wales base over the last two years which is a testament to the dedication and skill of the entire team. We have a number of exciting projects and initiatives in the pipeline for the coming years and the capabilities of our new office will be pivotal.”

Keytree Expands Business with Establishment of India Development Centre

Keytree has established an office in Bangalore, India, to work with large, medium and small enterprises developing and executing their digital transformation strategies. The office, Keytree’s first in India, will be run by General Manager Lakshminivashini Jaganathan, who will be joining at the end of summer, and will be responsible for growing the business in the region, reporting directly to Keytree’s Director of R&D, Stuart Clements.

The company, established as a market leader in delivering exceptional enterprise digital solutions, is committed to hiring the highest quality and most experienced talent from the region to provide cutting edge technology integration and Cloud Platform services. The office, which will continue to strengthen Keytree’s global strategic partnerships with SAP, AWS and Microsoft Azure, is located adjacent to SAP Labs in the Whitefield area of Bangalore, which exemplifies Keytree’s longstanding relationship with SAP. Keytree’s highly respected international brand and high-profile client list will be a major factor in attracting local talent and in winning local opportunities.

On making the announcement Keytree CEO Dan McNamara commented “As Keytree has gone from strength to strength, we have long identified India as a key strategic sector of growth for Keytree. Following our expansion into North America and APJ and with projects spanning over 30 countries, combined with the wealth of talent and expertise India has to offer, now is the perfect time for us to expand into this territory.”

Lakshmi will be joining from a Global Investment Bank – CIO organisation where she recently led their Robotic Process Automation (RPA) Centre of Excellence and India Innovation Labs effort. She has a proven track record in helping forward looking internal enterprises to re-imagine and transform their business processes effectively. Lakshmi has built a reputation as an exceptional software engineer who has helped large organisations to adopt and scale leading edge technologies successfully.

In addition to providing digital consultancy services to new and existing clients Keytree is also establishing an Innovation Centre, tapping into the technology talent in Bangalore. This will enable Keytree to scale across its full range of services including Machine Learning, Analytics and RPA, delivering further business value to our clients.

Lakshmi commented “Keytree is hugely respected across the world as a market leader in delivering enterprise digital solutions and Cloud Platform development. I am thrilled to be joining the team to use my experience and knowledge to provide the very best business value to our customers and help take Keytree’s business to the next level.”

Stuart Clements added “I am thrilled Lakshmi is joining us and confident, in the very near future, Keytree will be firmly established as the very best technology consultancy, innovator and product developer operating in India. I look forward to working with her and her team on this hugely exciting opportunity.”

Richard Benson joins Keytree as Head of Data Science

Richard is a highly experienced chip-design engineer with more than 20 years’ experience in senior roles with some of the global leaders in semiconductor manufacturing including Philips Semiconductors, AT&T, Lucent Microelectronics and LSI.

Richard has extensive experience in leading technology businesses to identify opportunities to improve business performance through data-driven techniques and development of Machine Learning solutions for sectors/applications spanning cyber security, healthcare, supply chain logistics, finance, revenue protection, demand forecasting and predictive maintenance. He is looking forward to the challenge of building a data analytics team to deliver high impact data-driven solutions and extending Keytree’s lead in this space using the latest Machine Learning techniques within the SAP environment.

Keytree & Essar to build a Digital Customer Experience – Essar Stanlow 2.0

Essar Oil UK own and operate the Stanlow Manufacturing Complex – the third largest refinery in the United Kingdom which provides 16% of the UK’s road transport fuel requirements. Following a major overhaul of the Manufacturing Complex, which has given Essar increased operational capabilities, the business is delivering Stanlow 2.0 – a programme that will digitally transform a previously static refinery.

A pivotal aspect of this transformation is the introduction of new digital channels for Essar customers to easily interact with the organisation and to ensure this strategy becomes a reality – Essar has joined with customer and user experience experts Keytree to deliver the new Essar Customer Portal.

Keytree Head of VAR & Managed Services, Joe Campbell, to present Bridge for Retail in first in a series of Webinars

On 24 June Keytree and SAP will be hosting the first in a series of webinars around Keytree’s brand new offering – the SAP Qualified Partner-Packaged Solution ‘Bridge for Retail’.

The end-to-end solution is comprehensive, subscription and cloud based, designed to reduce back office costs, increase efficiency and profitability, enhancing revenue and provides a seamless customer experience. Keytree has created this integrated, end-to-end solution using the latest SAP Enterprise software – simplified and configured for the needs of any retail organisation selling directly to consumers.

Register for the webinar here.

Keytree Director of RPA & Machine Learning Stuart Clements joins Game-Changers radio show panel to discuss innovation for business value

The buzz: “The mobile revolution is changing the way organizations work, manage their operations as well as engage with their employees” (J.Panchal). We’re accustomed to leveraging mobile apps in our private lives, but many of us have access to few – often un-friendly – mobile apps for work.

In 2016, Apple and SAP formed a partnership to jointly drive adoption of Enterprise Mobility for companies of all sizes, industries and countries. What’s next? Democratizing innovation via Machine Learning and Augmented Reality, processes, and best practices. Keytree’s Stuart Clements, joined host Bonnie D. Graham and guests Morten Gram, VP at Trifork Smart Enterprise and Holger Fritzinger, VP, Head of Apple SAP GoToMarket to discuss in detail.

Listen to the show here.

Keytree at SAPPHIRE NOW & Customer Experience LIVE

The Keytree team will be in Orlando, Florida from 7 – 9 May attending both CX LIVE and SAPPHIRE NOW, which promise to be as spectacular as always. We will be presenting for the very first time Keytree’s Bridge for Retail – a comprehensive subscription-based cloud solution which reduces back office costs, increases efficiency, enhances revenue, increases profitability and provides a seamless customer experience.

As an Apple Mobility Partner, Keytree are involved in this new phase of partnership through the inclusion of our Clienteling and Assisted Selling product KIT, which was built using the SAP SDK for iOS, and an EH&S application. Come to the Apple booth at 11am on Day one, located in the Industries Pavilion to see how KIT enhances the Customer Experience and nurtures customer loyalty using the very best SAP and Apple technology.

You can visit the KIT team on stand #407 at CX LIVE where product specialists will be demoing brand new functionality and showing how KIT Clienteling and Assisted Selling enhances the Customer and Brand Experience in and around the retail store, driving sales and efficiency.

PROTECHT system used by opposing teams for first time

On Saturday 27 April at Cardiff’s Principality Stadium, Ospreys and Cardiff Blues players all wore PROTECHT mouthguards – the first time players from two opposing rugby teams used the award-winning technology.

Sports & Wellbeing Analytics (SWA), supported by Keytree and Swansea University, designed and built PROTECHT, the head impact management and monitoring system, to better understand and prevent issues relating to concussion in impact sports. SWA selected Keytree as the partner of choice based on SAP’s recommendations as the most innovative SAP partner in the UK eco-system.

The unique hardware and electronics embedded in the mouthguard were designed and built by SWA in close collaboration with a team of Keytree and Swansea University specialists. The same team also wrote the firmware used to capture and transmit information wirelessly to a receiver which logs and analyses detailed impact data accurately and in real-time. The innovative and industry-changing project harnesses powerful elements of both SAP Leonardo and SAP Cloud Platform to serve the app used by the pitch-side coaching staff.

Keytree In-store Technology at Shoptalk 2019

The KIT team will be attending Shoptalk 2019, one of the world’s largest retail and e-commerce conferences, running from 3 – 6 March – hosted at the Venetian in Las Vegas.

More than 8,000 individuals attend each year ranging from established retailers, brands and tech companies to sector analysts. Awarded ‘Best Retail Show of the Year’ by Forbes, Shoptalk offers attendees the opportunity to discover the latest trends, innovations and content emerging in the retail narrative with the chance to speak with over 500 exhibitors.

The team will be demonstrating the latest KIT features and will be located at SAP’s Connected Store Showcase at Booth #3016. Attending this year’s event will be Nadim Shamoun, VP of North America Sales and Karina Kholodova, KIT Product Specialist.

To meet up with the team to review our Clienteling and assisted selling features – or to simply request a demo, please contact for more details or to book an appointment.

Derby day landmark for PROTECHT system

Instrumented mouth guards were used successfully at this weekend’s Ospreys v Cardiff Blues game. Sports & Wellbeing Analytics (SWA) and Keytree, together with Swansea University, have designed and built an instrumented mouth guard to better monitor, understand and tackle issues relating to concussion in professional rugby. It is proving to be hugely popular with the teams and players, as reported by the BBC.

The PROTECHT system uses technology that fits within the player’s gumshields, transmitting head impact data to the sideline which is monitored in real time. Many head impacts can go unnoticed and this technology ensures that there is objective and active surveillance supporting the team’s medical staff in their assessment of the players.

Keytree has been intimately involved in all aspects of the project from the hardware to software delivery. This is a demonstration of the company’s devotion to using its wide-ranging expertise to tackle real-world challenges and work with organisations such as SWA and Swansea University who share those values. The project itself was the genesis of Keytree’s Port Talbot office, which is now thriving – the embodiment of Keytree’s commitment to creating jobs across the UK and investing in the local communities where its offices are located.

Player welfare key to PROTECHT

Concussion has been a hot topic in rugby for some time now and Saturday’s game, however, was the first time that players on two opposing teams have worn the cutting edge technology in a competitive game.

“The main driver for us here is player welfare,” said former Ospreys chairman Roger Blyth, who is an investor in the technology. He added: “Given our background, we see this as an integral part of where the game is going. The more we can do to get more informed data to make more informed decisions about training loads, games etc., and each individual player’s welfare the better.

Researchers at Swansea University have worked with SWA in developing the technology and the data being produced is key to informing training methods and matchday loads. Chris Turner, CEO of SWA who have developed the PROTECHT system, said: “It is great for us to see the serious intent being shown here to use technology to make a positive change to this critical aspect of player welfare given the focus on this issue in the game right now. We are delighted to be working with both teams, the WRU, the Guinness PRO 14 and World Rugby to make this possible. I am sure they will no doubt be keeping a keen eye on the results from Saturday for reasons other than the score.”

Keytree In-store Technology at National Retail Federation 2019

For the third year in succession, the Keytree In-store Technology (KIT) team are heading to New York City for NRF 2019: Retail’s Big Show and this year the team will be meeting with new and existing clients at Booth #3430. The team will once again be showcasing the KIT product portfolio and sharing exciting new product developments at the Annual Convention & EXPO – NRF’s flagship event, which runs from 13 – 15 January 2019, hosted at the Jacob K. Javits Convention Center.

In 2018, KIT has been successfully deployed in prestigious luxury fashion houses and stores such as Holt Renfrew, a chain of high-end Canadian department stores specialising in luxury brands. As a result, KIT is now being used on a daily basis by store associates worldwide from Europe to Asia to North America. In attendance at this year’s event will be Keytree Director Andrew Miller and Adrian Slater, Head of Retail at Keytree.

Showcasing KIT

KIT will also be part of SAP’s Connected Store Showcase – a dedicated area on the show floor to demonstrate what it takes for companies to create a personalised end-to-end Omni-channel experience for customers. Visitors to the Connected Store Showcase will be treated to an interactive experience that reimagines the store experience for store associates, management and customers alike ensuring the interactions are as remarkable as possible. The showcase will demonstrate how Clienteling puts the store associate at the heart of the customer’s journey with a blending of digital and physical interactions.

KIT reinvents the shopping experience at Holt Renfrew

Holt Renfrew wanted to take its retail offering firmly into the 21st Century and by deploying KIT – the digital implementation has helped to place Holt Renfrew in a position to maximise future innovations. The agile project started in June 2017 and following initial sprint zero activities, the KIT team spent two weeks in Toronto at Holt Renfrew’s flagship 50 Bloor Street store where they ran workshops and held in-depth discussions with Holt Renfrew business execs to understand pain points, strategies and goals.

KIT is specifically designed to be quick and easy to implement, plugging easily into existing back-end systems. For Holt Renfrew, KIT connects to OData services on SAP Cloud Platform which acts as a light middleware tier to orchestrate and secure the connection to get customer details, transactions and the KPI’s store associates need. SAP Cloud Platform is connected to Azure AD to perform Single Sign-on and role-based access to KIT. The SAP Cloud Platform layer also acts as an interim solution allowing Holt Renfrew to provide its store associates with Task, Appointment, Attachment and Note capabilities. KIT went live in nine Holt Renfrew stores across Canada in November 2017 – rolled out to 1,500 store associates in both French and English languages.

National Retail Federation

NRF 2019 is the worlds largest retail conference, accommodating over 37,000 visitors, 16,000 retailers and more than 700 exhibitors. The three-day event aims to bring together ideas and relationships, and help attendees forge new partnerships. The National Retail Federation (NRF) is the world’s largest retail trade association. Its members include department stores, speciality, discount, catalogue, internet and independent retailers, chain restaurants and grocery stores.

Keytree clients announced as UK&I SAP Quality Award winners

Sports & Wellbeing Analytics (SWA) has been awarded gold in the Innovation Category for its Head Impact project in which SWA and Keytree, who are a partner and investor in the initiative, together with Swansea University, designed and built an instrumented mouthguard to better monitor, understand and tackle issues relating to concussion in professional rugby. The project exemplifies the innovative use of SAP technology in a non-traditional field to create meaningful outcomes and demonstrates how technology has a unique ability to change not only the shape of an industry for the better but improve people’s lives. The award was presented by SAP MD, UK&I Jens Amail.

At the same awards ceremony, which took place at London’s Royal College of Physicians on Nov 7th, pladis Global, a global biscuit, chocolate and confectionery company and one of Keytree’s most valued clients, was awarded silver in the Fast Delivery Category for its recent S/4HANA Cloud implementation in the USA. The implementation, led by Keytree, has created new business capabilities and benefits, including the ability to adapt quickly to changing market and consumer needs and preferences and being more agile with customers and consumers.

Greggs go live with SuccessFactors Employee Central

Greggs went live with SuccessFactors Employee Central on Monday 22 October – optimising HR service delivery while providing personalised experiences that improve everyday work-life for the 20,000 Greggs employees. This release is part of Gregg’s five-year Sunrise Programme which began in 2015 when Greggs selected Keytree as its Systems Integrator to partner on its company-wide digital transformation programme. This partnership has been highly effective, with a range of projects delivered to date and others in progress.

Check out our case study on our recent work with Greggs on their digital transformation journey. Greggs are a fantastic and longstanding Keytree client and we look forward to continuing to work together on their hugely successful digital transformation strategy.

Stuart Clements joins Keytree to head up RPA & Machine Learning

Formerly at Deutsche Bank, Stuart Clements has joined Keytree as Director of Robotics Process Automation and Machine Learning to lead that side of Keytree’s expanding business. Stuart’s skills and experience, when combined with Keytree’s proven track record of innovation and creativity, will help Keytree’s customers solve ever more complex business problems using cutting edge technology and solutions.

Stuart’s role at Deutsche Bank was fundamental in establishing a global Robotics Centre of Excellence. He has practical in-depth experience of implementing Robotic Process Automation successfully and overcoming the cultural and implementation challenges involved in a global enterprise. He also has more than 20 years of experience in the financial services and technology industry, taking leadership roles for major global clients and working on complex global assignments.

Keytree & SAP Cloud Platform – Innovation in Retail

Keytree and SAP invite you to an online webinar to demonstrate how SAP Cloud Platform and associated innovations can provide immediate and measurable positive business outcomes for retail organisations. The one-hour webinar will discuss and review Keytree retail solutions on SAP and breaking the store silo with digital in-store tech – KIT: Keytree In-store Technology plus using IoT and beacons in retail and “Click & Deliver” using the SAP Cloud Platform.

Register now to learn more about how the key features and capabilities of SAP Cloud Platform are being used by retailers to drive Digital Transformation, build the Intelligent Enterprise, improve customer service and increase revenue. The free event starts at 9am on 18 October 2018 – to join, please complete this simple registration form.

Keytree deploys SAP S/4HANA Cloud to transform business at pladis Global

Our pioneering work in delivering and deploying SAP S/4HANA Cloud into one of the world’s largest biscuit, chocolate and confectionery companies is the subject of a recent article in Computer Weekly. The business transformation project delivered by Keytree has put in place a digital core for pladis’ North American business, which is easily scalable to support the organisation’s ambitions to grow within both existing and emerging markets.

It will also enable collaboration with customers, partners and consumers to accelerate innovation and create a truly customer-centric business model – read our case study to find out how we made it happen.

Keytree delivers a new food donation platform for Plan Zheroes

Keytree helped Plan Zheroes integrate new improved benefits into their food donation platform – making it easier than ever for businesses and charities to share surplus food.

By incorporating feedback from Plan Zheroes members, food donors can now add photos of their food donations, use unit quantities and copy frequent donations. There is also an automated donation audience feature to let even more charities know about food that’s available nearby.

Keytree also introduced enhanced reporting tools for business users which features a brand new data dashboard showing the social and environmental impact of their donations, including the equivalent number of meals provided and the equivalent reduction in C02 emissions.

Hachette’s EDEN programme goes live

Hachette’s EDEN programme went live on Monday 20 August with Octopus Publishing Group, the first of 30 publishers.

The EDEN programme delivers a new SAP-based Order to Cash (OTC) solution together with an automated warehouse in Didcot from which Hachette UK Distribution will ultimately receive and fulfill all customer orders on behalf of Group and 3rd party publishers.

Keytree was engaged to design and implement the OTC solution on top of the existing SAP Suite on HANA system. The OTC solution has SAP ECC at its core, with a CRM front-end for Customer Services, a bespoke web-based front-end for publishers, and over 70 interfaces to customers, suppliers and internal systems.


Keytree at SAP Customer Experience LIVE 2018

Keytree is a gold sponsor at the upcoming CX Live and the team will be on stage to demo KIT our digital in-store retail solution which is now available via SAP’s App Center.

Attendees will be able to receive a personal demo of the app on our stand and at the same time have the opportunity to interact with and explore the app for themselves. To book an appointment in advance please contact

Held in Barcelona, Spain from 10 – 11 October 2018, the Customer Experience focussed event covers 50,000 square feet of show space with more than 250 sessions, covering topics including sales, commerce, marketing, customer service and customer data.


Keytree In-store Technology on SAP App Center

Keytree In-store Technology (KIT) is now available on the SAP App Center – the digital marketplace where customers can discover, buy and manage access to innovations across all SAP lines of business and platform groups. The announcement was made at Sapphire 2018 in The SAP Gold Guide report, which outlines the SAP Customer Experience vision and strategy featuring a selection of case studies, which includes a profile of KIT.

The SAP App Center has 1,500 enterprise-class apps from 1,000 SAP partners, providing customers with real-time access to innovative solutions, microservices and plugins to extend their SAP solutions and help digitally transform their business.

Maximising your investment

SAP customers can maximise their investments in SAP solutions and address their most demanding business challenges with a mix of free and paid partner Apps – all designed to help their business. They can take advantage of seamless integration into their existing landscapes and gain immediate access to their apps from a launchpad that is enabled with Single Sign-On. With streamlined procurement, designed for the enterprise, customers can manage the entire lifecycle of their purchases, from license acquisition to user management and renewals, simply and centrally.

The SAP App Center simplifies the enterprise procurement process by bringing it into a digital form-factor. Customers can buy application licenses directly from SAP partners, with the flexibility to negotiate and receive the best price, including support for custom terms and conditions. They can then centrally manage multiple application subscriptions, billing and vendor communications in a unified experience.

Customers have a choice to either receive and pay invoices using SAP Ariba Pay or credit cards, or they can choose to settle outside of the system. SAP App Center supports roles- based, workflow-driven orders, and also includes support for multiple currencies and application usage analytics.

Purchasing KIT through The SAP App Center

KIT provides a complete omni-channel view of customer activity, allowing store associates immediate access to customer needs, preferences and purchasing history. Speaking at Sapphire 2018, Adrian Slater, Head of Retail at Keytree explained that KIT connects store associates with customers. He said: “When a customer walks into the store, the sales associate can bring up all their previous info, look at all the available products on the app, without having to leave the customer’s side – the storeroom can bring out the products.”

KIT is built using machine learning and speech and image recognition. The app connects hardware, sensors, POS systems, Wi-Fi access points, RFID (Radio Frequency Identification) networks, iBeacon and Bluetooth technologies to identify nearby customers (integrating loyalty apps and Apple Passbook). Features include Style Builder, which groups products so a customer can see how they might fit together, and tech that allows the sales associate to push content to a nearby TV screen. The app also enables the store associate to communicate via SMS, WhatsApp, WeChat and wider social media channels during and after the transaction. KIT also fits into existing technology sitting on top of a retailer’s SAP Customer Experience technology and easily integrates with back-end systems without the need for new, expensive software.

The KIT dashboard allows the user to manage tasks centrally, creating, editing and managing tasks, calendars, team meetings and client appointments directly from the app.

Designed in collaboration with SAP and Apple, KIT sits on SAP Cloud Platform and integrates directly with the SAP for Retail solutions.

Keytree continues Asia Pacific, Japan & China expansion

Former Luxottica CIO joins Keytree as General Manager, APJ & China

Stephen McKinnon, former Luxottica Asia Pacific CIO, has joined technology consultancy and product developer, Keytree, as General Manager, APJ & China. McKinnon, who is based in Sydney, Australia, will report directly to CEO Dan McNamara and will play a key role in Keytree’s strategic international expansion. He will be responsible for growing the business throughout the region with a focus on KIT, Keytree’s In-Store Technology and Keytree’s SAP practices in S/4HANA, SAP Hybris, SAP SuccessFactors and SAP Cloud Platform.

Currently, with offices in London, Madrid, Melbourne and Port Talbot and clients and projects spanning over 30 countries, Keytree plans to open further offices in the USA and China over the coming year and Stephen joining the team exemplifies the board’s commitment to these plans in the short, medium and long term. Stephen joins from Luxottica, where his key focus areas were the strategic direction for IT, innovation, enterprise commerce, customer engagement and marketing transformation. He was responsible for the implementation of SAP cloud software amongst many successful IT initiatives.

On making the announcement, Dan McNamara commented: “Keytree continues to grow in size, capability and international presence. Our plans are to nurture and develop this growth strategically in line with our expertise and customer requirements. As we have numerous active projects and customers in the APJ & China region, it is the right time to establish a larger physical presence there. Stephen is the perfect man to help us with this. He has been responsible for huge, successful implementation projects at Luxottica, has extensive business acumen, great relationships with our friends at SAP and is ideally placed to take our activity in the region to the next level. We are thrilled Stephen has joined the team.”

McKinnon added: “I am excited to join Keytree and head up the APJ & China region – a strategic area of growth for the company. Having collaborated closely with the team in my previous role as CIO of Luxottica, I know that we are at the forefront of innovation, customer experience and project delivery – and with the growth projected for KIT in the region, I am delighted to join Keytree to help them continue their international expansion.”

About Stephen McKinnon

An expert in growing businesses in both size and revenue, Stephen’s most recent leadership role was as Luxottica’s Chief Information Officer (CIO) where he was integral to growing the business in size and revenue. Prior to that, he was at SAP for 17 years in various senior business leadership roles. Passionate about business in the Asia Pacific, China and Japan markets Stephen focusses on enhancing both customer and partner advocacy across all industries and markets. Stephen has a PhD in Computer Science along with Accounting and Management degrees and speaks multiple languages including Mandarin and Cantonese.

SAP rolls out the red carpet to announce the bronze, silver, and gold winners of the 2017 regional SAP Quality Awards

More than 100 guests attended a magical gala dinner at the Print Media Academy in Heidelberg, Germany, held in collaboration with Intel. SAP and Intel have partnered on various endeavours since 1997, including the SAP HANA platform. Special guests included Franck Cohen, president SAP S/4HANA and Industry Solutions, and Eric Verniaut, chief business officer of EMEA, MEE and Greater China, SAP.

Since 2005, the SAP Quality Awards have honoured customers that have excelled in the implementation of SAP software solutions. In 2017, 223 customers nominated their successful projects in 13 market units in Europe, Middle East, and Africa. The 42 local Gold winners — which automatically competed at the regional level where the 12 best-of-the-best projects in the categories Business Transformation, Cloud Innovation, Fast Delivery, and Innovation — were selected by independent external judges, many of whom are winners from previous years. The judges evaluated the projects based on the 10 SAP principles of quality, which include identifying and mitigating risks and using standard SAP functionalities, as well as delivering the primary business benefits the projects set out to achieve.

Business Transformation

Gold winner is Greggs plc, the UK’s leading bakery food-on-the-go retailer with more than 1,850 shops and management of its own supply chain. Program Sunrise achieved reduced costs, increased sales, and improved efficiency and productivity. Together with technology consultants Keytree, Greggs implemented SAP Business Suite powered by SAP HANA (retail, central forecasting, supply chain, finance) and SAP Fiori apps, revolutionising how shops order stock, reducing bakery waste and simplifying its IT landscape. The project was critical from a business continuity and disruption perspectives, as 1,811 shops had a 22-week window to go-live. High-quality project management and effective risk management were key to the success of this project.

Cloud Innovation

Atlas Copco is a Swedish industrial group founded in 1873 with world-leading positions in products and services that deliver sustainable productivity. For its SAP Hybris Cloud for Customer project, the judges awarded Atlas Copco Gold. The project sets out to standardise sales and marketing processes from lead-to-order in more than 200 sales organisations worldwide. What stood out for the judges was Atlas Copco’s innovative “catch the bus” approach for the global roll-out. Eight go-live slots were defined per year, and the sales organisations can apply for one of the slots but were only permitted to go live when all defined deliverables passed the strict quality gates; otherwise, they had to wait for the next available go-live slot.

Fast Delivery

Netherlands based Philips Lighting is the world leader in the development, manufacturing, and application of innovative LED lighting systems for consumers and professionals. Supported by Acorel B.V. and SAP, Philips Lighting implemented SAP Hybris Cloud for Customer to replace various service applications and support the end-to-end complaint and services processes for the B2B and B2C channels. The new system improved product quality, reduced warranty costs, enabled service growth, and improved customer satisfaction. The judges awarded this project a Gold medal in the fast delivery category due to the dedicated project team comprised of business user and IT, focused on sticking to SAP standards and followed the rule set at the kick-off meeting that good is good enough. This approach ensured the go-live of this complex project within seven months, paving the way for a successful global roll-out of the system in 60 countries in the following 18 months.


The Smart Finance project by the Netherlands-based All Pension Group (APG Groep N.V.) and Accenture won Gold. This greenfield implementation of SAP S/4HANA Finance and SAP Fiori on SAP HANA Enterprise Cloud aimed to standardise processes and lower license cost while focusing on a cloud-first strategy. The project leveraged standard SAP software, embracing industry best practices, and rejecting requests for costly custom code development. The other key contributor to the success of the project was having the right people on the project and sponsoring from the Board of Directors.

Congratulations to all local and regional SAP Quality Award winners and their partners for their outstanding implementation projects!

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Greggs’ supply chain transformation strategy rolls on

High street baker Greggs’ said it made “significant progress” with its process and systems investment programme in 2017, while the year ahead will be a “peak year” in terms of investment in its supply chain revamp.

Those were key technology-related updates from the business as it revealed interim results for the 12 months to 30 December on Tuesday, which showed total sales were up 7.4 percent year on year to £960 million and company-managed like-for-likes grew by 3.7 percent.

Operating profit excluding property profit and exceptional items jumped 4.6 percent to £81.7 million, but pre-tax profit of £71.9 million was down £3.2 million on 2016. Last year represented the fourth year of Greggs’ major transformation programme, which involves new systems integration that is moving the business away from a traditional bakery-based operation to a national food on the go retailer.

The company selected SAP’s HANA which will be used as the core ERP function for its new business model, as it looks to standardise operations and drive efficiencies across its network. Systems integrator Keytree played a key part in the process, as did in-house SAP programme manager James Holmes, who departed the business in January after four years driving the project.

Included in the transformation has been a complete finance systems implementation, as well as new procurement capabilities, the introduction of cloud-based HR application SuccessFactors, and in 2017, the fitting of SAP’s forecast and replenishment solution. At the same time, Greggs has been increasing its logistics capacity and centralising its manufacturing operations into what it describes as “centres of excellence” – with plans to open a factory dedicated to doughnuts in the north-east England later this year.

This model “will deliver improvements to product quality, our competitiveness and, alongside systems investment, will complete our transformation from traditional bakery to food-on-the-go”, CEO Roger Whiteside said on Tuesday.

“Overall our expansion plans will create thousands of new roles in retail and distribution operations but will result in fewer jobs in manufacturing,” he added. “Decisions such as these, which impact our people, are always difficult but our teams have shown commitment and professionalism throughout these changes and we have been able to agree a way forward on a basis of voluntary redundancy in the majority of cases.”

Whiteside said this phase of investment will take until 2020 to complete, but he suggested the new systems are already starting to benefit the business in terms of better product availability. Savings in the form of lower wastage figures are expected as staff get used to the new systems, he added.

“In the second half of the year we successfully deployed pilots in both logistics and manufacturing which will be rolled out alongside our supply chain investment programme. Scoping work has also begun for the remaining SAP support modules, with human resources, payroll and property management to be implemented in 2018.”

By Ben Sillitoe – News Writer, Essential Retail

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New strategic partner signs up with Ospreys

Ospreys Rugby are delighted to announce a new long-term strategic partnership with Keytree, an international award-winning business technology consultancy and product developer.

Headquartered in London’s Covent Garden and operating globally, Keytree works with some of the biggest brands in the business world, including BP, British Gas and Jaguar Land Rover, as well as Governmental departments and organisations such as the UK Ministry of Justice and Transport for London. Keytree specialises in the design and build of apps to solve complex integration challenges and provide cloud infrastructure to enable companies to become leaner, faster and more agile in a fast-changing technological business world.

The company has recently opened a new regional hub in Port Talbot, creating highly skilled technology jobs in the town with the aim of developing a centre for innovation in South Wales.

The partnership will see the two organisations working closely together, with a series of key projects already in the pipeline while, as a strategic partner, Keytree will benefit from the increased branding and exposure opportunities available from the association with the Ospreys.

On making the announcement Dan McNamara, Keytree CEO, said: “We are thrilled to become an Ospreys partner. They are a fantastic club, integral to and passionate about the local community. As a new employer in the region we share their values and look forward to a long and fruitful relationship with them and the wider community.”

Huw Warren, Head of Commercial, Ospreys Rugby, added: “Keytree is an innovative forward-thinking business that works with a host of world leading companies. Recognised as a market leader globally, they have invested into this region, providing employment opportunities and, sharing a similar outlook to us, understand the benefit of working closely with the Ospreys. Everybody involved on both sides of this partnership is excited about the opportunities it provides and we look forward to working together over the coming months and seasons.”

Keytree leverages SAP skills to build IP

Keytree, the fast-growing SAP-centric services provider, first caught our eye a couple of years ago as a TechMarketView Little British Battler (see here). Very much a Great British Scaleup, Keytree has doubled in size every three years and now boasts one of the largest SAP practices in the UK. More recently, it has been leveraging this expertise to create software solutions.

Founded in 2006, Keytree focussed initially on enhancing the customer experience capabilities of organisations for which SAP is their cornerstone. Since then it has developed into a full-line SAP-themed IT services provider. It now comprises seven differentiated but overlapping businesses ranging from Digital and ERP to Cloud Hosting, Managed Services and Products.

Its clarity of focus, innovative spirit and core belief that every project is reputationally important continue to be rewarded by a loyal, growing and increasingly blue-chip roster of clients, which now includes JLR, Greggs, BP, British Gas, GLA, Hachette, Babcock, National Grid and TfL.

Revenue growth last year was 40 percent and forward momentum shows no sign of diminishing. With the SAP services market estimated to be worth £2bn in the UK alone, Keytree is not short on room for significant expansion – and this without considering the successes it is already enjoying further afield in the Middle East, Canada, the US and Spain.

Its more recent push into the software products arena offers still further opportunities to scale rapidly. Of particular note is KIT (Keytree In-Store Technology), a next generation store associate app built on a SAP stack in partnership with SAP and Apple. Already deployed at Burberry and with a burgeoning pipeline, its prospects look very positive. Add to this a number of collaborative ground-breaking ventures that Keytree now has in train and here is a UK tech SME with its sight set on making its mark on the world stage.

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Hachette writes a new chapter on growth with Keytree

Enterprise technology expert, Keytree, has been selected by Hachette UK to deliver an SAP-based transformational programme throughout the Hachette book distribution operations, as part of an aggressive growth strategy.

Throughout the past six years Hachette UK has undertaken a strategic programme, removing over 150 legacy systems and replacing them with new best in breed solutions.

This next phase in this programme is a complete overhaul of the Hachette distribution operation, including new order to cash and warehouse management systems, automated picking technology and a multi-million-pound investment in a new state-of-the-art distribution centre. This will span both Hachette Group and third party publishers…

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SAP makes a surprising UXP splash

When it comes to brands that people associate with delighting the world via a great user experience SAP would be well down on most people’s lists. It would surely be way south of Apple, Google, Facebook or even enterprise brands like or Microsoft. But the German company is a surprising new entrant for the user interface virtual hall of fame.

Introduced this year, SAP’s Fiori user experience is currently being rolled out across the company’s applications either as a bolt-on or native to new software. The language the company uses when describing Fiori is telling. On its website it says this:

“Using modern UX design principles, SAP Fiori delivers a role-based, consumer-grade user experience across all lines of business, tasks, and devices.”

That’s some turnaround: the most enterprise-y of enterprise software companies on the planet referring to delivering a “consumer-grade” experience. But it’s also indicative of what’s happening in enterprise software generally. Once upon a time companies talked up their “carrier-grade” or even “military-grade” robustness but today business software designers often take their visual cues from social networks, shopping sites or even computer games.

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Greggs completes first phase of SAP Hana ‘transformation’ project

Bakery chain Greggs is in process of upgrading its systems to SAP Hana as part of a wider change management programme intended to make the organisation more responsive.

The first major project to be completed is Gregg’s customer interaction centre, based on SAP, which is intended to enable the retailer to handle calls and enquiries more effectively.

Next on Gregg’s to-do list is the delivery of cloud-based learning and development services via SuccessFactors, SAP’s cloud-based human resources platform, which is intended to provide almost 20,000 employees at Greggs with easy access to its dedicated training and learning programme.

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Greggs bakes cloud & ERP into the business

One of UK’s largest bakery chains, Greggs, has selected enterprise technology provider Keytree as its SAP Systems Integrator for its business transformation programme. In 2014, Greggs stated using SAP as its technology and applications provider for enterprise resource planning (ERP).

The latest programme is expected to benefit several areas of the Greggs business.

The Greggs Customer Interaction Centre presently uses SAP technology, which has facilitated the company to handle calls and daily enquiries in an effective manner.

Keytree has also deployed cloud-based learning and development solutions through SuccessFactors for Greggs employees.

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Maximising the Customer User Experience

The generic marketing promotion has been consigned to history. With customers now demanding that every brand interaction is immediately useful, relevant and personal, regardless of the channel, digital marketers are steadily redefining the rules of their profession.

While “brand awareness” and “customer loyalty” remain relevant, they must go further to boost engagement across the Web, mobile and store, monitoring behaviour and acting on the digital trail customers leave behind.

Although marketing remains the first line of customer conversation, customers are in full charge of the brand dialogue. They communicate their intent, needs and preferences, both online and off – and online marketers must listen and adapt.

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LBB Keytree wins SAP Teched Innovation Jam

Kudos to one of our Little British Battlers, Keytree, who emerged as the victor in an innovation jam competition at SAP Teched last week, against all manner of international competition. It also won the jam in 2013.

It’s S.M.I.L.E (sensor monitoring to improve the life of the employee) demo, built in 36 hours, combined IoT sensors, mobile application and dashboards to create a scenario for heath monitoring to promote a healthy workplace.

It certainly hit the key themes, from our own joining the dots, to connected devices in healthcare and the renewed focus on the importance of employees, and was a testament to the Logoinnovative capability of emerging suppliers.

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Greggs baking ERP into the business

Keytree has announced that it has been selected by high street baker Greggs as its SAP System Integrator partner as the company embarks on a business transformation programme.

The demand for a wider variety of fast food has been a bonus for some high street bakers. For Greggs, it has enabled them to become a national brand although it came with an unwanted reputation over the fat content in its food.

After a long marketing campaign including a television series, it believes it has now shaken off the reputation for helping increase the waistlines of the British public.

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Tesco nears ‘dream’ of 3D ecommerce offering

Tesco says it is now homing in on its ambition of creating a fully immersive virtual 3D ecommerce store as a result of increasing UK broadband speeds and the take-up of smart TVs.

The supermarket has revealed that it is moving nearer to launching a ‘fly-through’ of a 3D-rendered Tesco store that will integrate the online experience with the classic in-store shopping trip.

However, greater bandwidth, the rapid take-up of HTML5 and new technology, including 3D TVs, mean the retailer’s aim of ‘flying through a virtual Tesco store and grabbing 3D products is getting closer’ to becoming a reality, Lansley told Marketing.

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Tesco CEO Seeks Transparency Through Blogging, Not Twitter

Tesco CEO Philip Clarke told the World Retail Congress in London today that the “tectonic plates are shifting” in retail and residual from financial woes in the euro zone is requiring companies to adopt new technologies or lose their competitive edge.

“We are in the first downturn of the digital age,” Clarke stated, adding “consumption is weakening” in China, Thailand and South Korea, regions previously earmarked for growth but reeling from economic turmoil in Europe. “[These economies] are vulnerable to the crisis in the euro zone, as well as inflation caused by high commodity prices.

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The devil wears hi-tech: wearable computing in the workplace

With the launch of the Apple Watch adding to the plethora of wearable devices already on the market, is it time that organisations prepared for the inevitable influx of these devices to the workplace?

As if wearable devices weren’t causing enough hype, Apple has finally entered the market – guaranteeing that this trend will have anything but a quiet emergence.

The reality is that adoption of wearable devices hasn’t exactly been plain sailing to date, despite the wealth of investment in product development. The 2014 CES show was hailed a ‘wrist revolution’ for the sheer number of smart watches that were released, and tech giants such as LG, Samsung, Sony, Huawei and Motorola have all launched their own versions.

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Smiths News rolls out ‘time-saving’ ordering app SNapp

Smiths News has launched a time-saving smartphone app that enables its retail customers to link to its ordering system and simplifies the way they manage orders.

As it links with the Smiths News SAP system, retailers can make instant updates via the app, make claims for missing titles or credits, change orders, search for titles via a barcode scan, as well as view their supply and sales history.

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Online shopping goes virtual with a perfect recreation of a supermarket (and you never need to leave the sofa to walk through it)

For online shoppers who pine for the aisles of a real supermarket, technology may have the answer.

A prototype for a ‘virtual store’ where visitors can walk through the aisles and put items into a basket – all without leaving their living room – has been shown off online. The system was developed by British firm Keytree.

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Virtually Browse Supermarket Aisles And Buy Real Goods With Kinect

Keytree has developed an application that delivers a 3D shopping experience with tailored products in your own home using Microsoft’s device.

British software company Keytree has created a new application that lets you virtually browse the shelves of a store when you’re standing in front of the TV. ‘Store Trek’ uses the Microsoft Kinect to deliver a 3D shopping experience that crosses the divide between in-store and online, combining the best of both.

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How Our Mobile World Was Shaped By The Clock

The world we live in today wouldn’t exist if figures such as Charles Babbage, George Boole, Tommy Flowers, Alan Turing, Claude Shannon, Howard Aiken and countless others hadn’t wanted to speed up problem solving.

Virtually every computer, mobile phone, tablet, server and other computational device we use today, is here as a result of people believing that technology could be used to help solve problems and reduce manual processes.

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Wearables ‘To Reach All-Time High In 2015’

Over 45 million units will be sold this year as trend for wearable tech explodes, IDC figures claim.

The number of wearable technology devices sold this year will reach its highest number yet as more and more companies start to enter the market, new research has predicted.

Figures from analyst firm IDC estimate that 45.7m wearable devices will be sold this year, up 133.4 percent from last year’s figure, as the release of the Apple Watch and other devices push up sales.

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Smiths News shifts from introverted development to focusing on customer need

Smiths News has been delivering newspapers and magazines to newsagents and stores across the UK for the past 250 years.

With a network of 43 distribution centres, over 30,000 sellers and a supply chain that relies on packaging and delivering products on a nightly bases for 364 nights of the year, it’s a business that has relied on legacy and paper-based processes for decades.

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The Imminent Rise Of Wearable Tech In Enterprise

Keytree’s Will Powell tells TechWeekEurope why enteprise apps for wearables could be a game-changer. Wearable technologies such as smart glasses and smartwatches in the consumer arena have been met with a flat response so far.

However in the enterprise space these technologies have the opportunity to providereal benefit in areas requiring speed, safety and working with large amounts of data that consumers are not typically exposed to. For enterprise the process benefits will far outweigh the fashion factor of wearable devices.

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How SmithsNews created a Native app using Agile to improve customer service

SmithsNews, formerly known as WHSmiths News, discovered that embracing Agile resulted in a much richer UX and higher quality customer app than its usual Waterfall method.

Print distribution is in decline due to popularity over online news and SmithsNews is actively buying in growth areas to ensure its legacy. However, it is also investing in digitising its wholesaler arm to reduce its call centre costs by 20 percent, and improve customer engagement.

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The Food Charity That Got Smart And Built Own Social Network

With the rise in homeless numbers and increased demand on food banks – given the tough economic climate – non-profit organisations are struggling to find a way to meet the needs of the hungry.

Plan Zheroes, a charity that feeds thousands of homeless people in the UK and beyond, did not see strong enough features – in corporate or consumer social networks – to support its many…

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