Keytree helps London Underground deliver a new way to capture faults
Transport for London (TfL) is responsible for transportation systems in Greater London including the management of London Underground, London Overground, buses, taxis, trams and cycling provision. Their biggest responsibility lies with London Underground, which handles almost five million passenger journeys every day.
The wear and tear on the 270 underground stations is not always visible to commuters but light bulbs break, door handles fall off, and cracks do appear – but station staff continually monitor and report these repairs so they can be fixed without customers ever noticing. TfL wanted to create a mobile app that would let staff instantly and accurately report on damaged or faulty facilities across the London Underground network, and especially in stations.