Keytree transforms procurement at Serco with ‘Guided Buying’
Serco is an international organisation employing more than 50,000 people and operating across four geographies: UK and Europe, North America, Asia Pacific and the Middle East. The public services specialist is a FTSE 250 company and manages over 600 contracts worldwide with a focus on Citizen Services, Defence, Health, Justice & Immigration, and Transport.
Each Serco contract has individual requirements but all have purchasing needs, ranging from a small number of products to large-scale purchases. Operating in silos, purchasers were buying the same products at different prices from different vendors. Serco wanted to drive efficiencies into this process and engaged Keytree to help set up a ‘one stop shop’ allowing all contracts to buy items in one place at the best price.