Select Service Partner

Select Service Partner (SSP) is a British multinational catering company, headquartered in London, England. It operates more than 2,800 branded catering and retail units at over 180 airports and 300 railway stations across 35 countries.

Keytree took on the support of SSP at go-live. It was immediately apparent that deficiencies in both architecture and interface design were contributing to service disruption and data loss. Architecturally the server deployment strategy impacted service levels and intensified the levels of operational support. The interface design lacked sophistication, end-to-end coherence and resulted in an unmonitorable combination of file interfaces and operating system scripts with the potential for business critical data loss.

Initially a core team of Keytree’s infrastructure and software specialists managed operational stability whilst in tandem worked to identify key weak points within the environment. This diagnostic effort formed the basis of a plan to achieve operational service level targets. Keytree redesigned the operating system deployment in order to create a robust foundation from which to deliver business critical service. Interfaces were also redesigned to more efficiently and securely move data, as well as providing additional functionality to allow the client to monitor and manage the data themselves.