Keytree & Essar build a Digital Customer Experience – Essar Stanlow 2.0
Essar Oil UK own and operate the Stanlow Manufacturing Complex – the third largest refinery in the United Kingdom that provides 16% of the UK’s road transport fuel requirements. Following a major overhaul of the Stanlow Manufacturing Complex, which has provided Essar with increased operational capabilities, the business is delivering Stanlow 2.0 – a programme that is digitally transforming refining operations.
A pivotal aspect of this transformation is the introduction of a new digital channel to allow Essar customers to easily interact with the organisation. To ensure this strategy becomes a reality Essar has engaged with customer and user experience experts Keytree to deliver the new Essar Customer Portal. Keytree was selected to deliver the Essar Customer Portal based on its experience in delivering projects within the oil and gas industry alongside its knowledge and expertise in mobile technology.
To ensure Stanlow 2.0 continues to grow and enhance the business, Essar also chose to introduce agile working into its ecosystem, with Keytree positioned to support this initiative. Keytree’s experience in agile delivery was used to deliver the Customer Portal project, which will go on to form a vital part of Essar’s delivery processes. Essar now has a system, technique and respective tooling to ensure agile methodology will support future delivery.