End to End Support Process Delivery
By using the Keytree Service Portfolio, we can construct and agree a Service Model aligned to client specific requirements. At the heart of Keytree’s Service Model is the direct integration of ITIL core support processes and systems with that of the client. This approach enables a fast transfer of accurate information via the Keytree Service Desk to the assigned consultant.
We also integrate with 3rd party or partner systems to share appropriate information as part of the end to end service model – for example, where an incident needs to be passed to SAP as part of 3rd line product support.