Log analysis

A Log analysis is a generic term given to the analysis of any computer generated list of events that have occurred within the system.

Common logs that are analysed include:

  • Web logs: Web Analytics is the generic name given to analysing online activity, including transactions, search queries, journeys and errors.
  • Call Centre Logs: analysis of the calls taken by a call center, including types of calls, average handling time, resolution and escalations.
  • Search logs: analysis of the search terms entered by the user, including spelling mistakes and terms resulting in no matches.
  • Error logs: analysis of errors made by users on forms.