Customer Experience Workshop

A facilitated, one day workshop that delivers a prioritised list of experience ideas and a high level plan to improve the existing customer experience.

The process for deriving this list includes:

  • Mapping out the current experience across different touch points to identify where the main customer pain points currently exist.
  • Clarifying what customers care about the most and identify the areas within the experience that would make the most difference.
  • Ideating around how the experience could be improved for the key areas of opportunity.
  • Prioritising the ideas and mapping opportunities to existing or new projects.