Cloud Services

Keytree and Jaguar Land Rover (JLR) partnered in 2012 to migrate their SAP CRM and SAP BW systems on to the Amazon Web Services (AWS) Cloud platform. In a matter of days, JLR had their Single View CRM (SV-CRM) environments up and running on a secure and scalable platform, which privately connects to their users and IT systems. Six years later and the solution continues to grow – currently reaching more than 30 countries across the globe, integrating with dozens of systems.

In 2017, Keytree migrated the SV-CRM systems to the SAP HANA platform backed by AWS X1 instances, allowing JLR to improve system performance and unlock functions and capabilities that could not be contemplated before.

As well as providing the benefits of SAP HANA and the high computing platform capacity of AWS X1, Keytree presented JLR with benefits, which have enabled the project to continue to focus on the delivery of business outcomes, rather than the technical platform.

Keytree’s delivery methodology and the domain knowledge gleaned through the long-standing and successful partnership with JLR proved essential when rolling out this global solution. Keytree & JLR extract every possible benefit from the AWS Cloud and the next part of the journey is the expansion of SV-CRM into China.

Godrej, an Indian conglomerate which operates in sectors as diverse as consumer products and real estate, made a strategic decision to divest its UK business in its entirety. As a result, Karium was born – the consumer goods company operating in the health and beauty business. But separating the UK arm of its business meant that Godrej needed to divest, localise and transfer over to Karium all related applications, which were in place within the Indian-based organisation.

Keytree provided advisory and assurance processes to conclude the divestment and then manage the migration. Keytree then implemented an essential range of services to make the transition a success including the introduction of a cloud strategy, data centre design, migration project delivery including technical guidance and leadership to develop and deliver the cutover strategy to minimise the business impact.

Keytree provided Karium with the technical direction and architectural assistance for all applications, in relation to the methods and opportunities for moving these away from their existing environment straight onto AWS. This strategy included a full review of architectural principles resulting in Keytree aligning Karium to architectural methodologies to support the transition to a more modern, flexible, and secure approach – all underpinned by the AWS Well Architected Framework.

National Grid Gas Distribution, renamed Cadent Gas, is responsible for the gas pipes that supply around 11 million businesses, schools and homes across the UK. To support the rebranding of the newly named organisation, Keytree worked closely with all stakeholders who contributed ideas for the development of the website, running requirements gathering workshops to understand all business needs.

Follow-up workshops with the same stakeholders defined target audiences, critical tasks and customer journey mapping for each user type. The information gathered was used to create a new set of personas, representing each target audience and by leveraging the content audit work, which was carried out hand-in-hand with the content strategy team, a decision was made as to what content was relevant to each target audience.

A sketched journey using low fidelity wireframes was then fashioned to gain stakeholder buy-in to the Keytree vision of how the site would be structured. Wireframes were created to represent each key screen, and as both content and navigation were made lean, Keytree also carried out a card-sort exercise to confirm navigation for the new website.