Keytree & SAP to host a webinar on the Foundation of Customer Experience – Employee Engagement

The essential drivers that underpin customer satisfaction are employee behaviour and attitude – two significant traits that will provide customers with the ultimate experience, and keep them coming back for more. An engaged store associate will spread their enthusiasm to customers and be more dedicated to providing the best possible service – treating the customers’ problems as if they were their own. On feedback sites, such as Trustpilot, most comments feature aspects of the interaction with your employees whether these are in-store, via your contact centre or delivery team. Learn what successful organisations are doing differently to keep their employees engaged and understand how advances in technology are helping organisations engage with employees consistently throughout their organisation.

  • Hear an in-depth discussion on how to engage with employees consistently throughout the organisation.
  • Understand how advances in technology are helping organisations engage with employess at may levels.
  • Quickly and easily ‘take the temperature’ of the engagement level, finding out where success has been delivered, and where challenges remain.

Some of our retail clients

The 30-minute session is taking place at 1pm on Tuesday 19 November – to sign up visit the SAP events page.

Bridge for Retail

Bridge for Retail by Keytree provides a comprehensive subscription based cloud solution which reduces back office costs, increases efficiency and profitability, enhances revenue and offers a seamless customer experience. We have created an integrated solution using the latest SAP products, simplified and configured for the needs of any organisation selling directly to consumers. SAP components used include S/4HANA, C/4HANA, SuccessFactors and IP developed by Keytree on the SAP Cloud Platform. As the solution is entirely cloud-based, hardware, infrastructure, hosting, software versions and upgrades are no longer a stumbling block.

Key retail requirements delivered by Bridge for Retail:

  • In-store interactions unified with e-commerce
  • End-to-end retail for walk-in consumers can be turned on if and where required
  • Our logistics processes make shop and warehouse stock accessible to 3rd party business partners to sell
  • Real-time stock visibility
  • Our IP was built specifically to drive sales, improve efficiency and provide unparalleled customer experience

Keytree developed retail template

Keytree has developed its own SAP S/4HANA 1809 Private Cloud and retail industry template based on SAP best practices – plus we have a model company for demos and POCs called Sunshine. We have created a retail solution covering core retail functionality (products, listing, allocations, merchandising distribution and POS integration).

This is the basis of the S/4HANA solution that Keytree delivered at Ireland’s leading petrol forecourt retailer, who are growing significantly in the United Kingdom and the USA. The current solution has a broad functional scope (finance, sales, purchasing, inventory, manufacturing, quality, maintenance and retail functionality) as well as deploying a number of the latest SAP innovations. Keytree is constantly evolving this template through a series of quarterly releases.