Keytree & SAP to host a webinar on the Foundation of Customer Experience – Employee Engagement
The essential drivers that underpin customer satisfaction are employee behaviour and attitude – two significant traits that will provide customers with the ultimate experience, and keep them coming back for more. An engaged store associate will spread their enthusiasm to customers and be more dedicated to providing the best possible service – treating the customers’ problems as if they were their own. On feedback sites, such as Trustpilot, most comments feature aspects of the interaction with your employees whether these are in-store, via your contact centre or delivery team. Learn what successful organisations are doing differently to keep their employees engaged and understand how advances in technology are helping organisations engage with employees consistently throughout their organisation.